Issue Tracking Board

[RokuJharra-Q]

Hey everyone,

To assist with the investigation regarding your MAX channel, please provide us with the following information:

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We are working closely with our team to resolve this issue.

Thanks,
Roku Community Team

[REBarrios]

Just happened:

Tracker ID: 26-044-875

Model: 4802X - Roku Ultra

Serial Number: X010008HVN26

Device ID: S0DA22AHVN26

Software Version: 14.1.4 - Build 7709-C2

GC Version: 12.11.13

MAX App Version: 58.6 - build 0

[pce98]

Just happened

Model: 5106X - Roku Tv

Serial Number : 2N00GT432865(4F654G432865)

Software Version: 14.1.4 build 7709-08

device id : 4F654G432865

Max version 58.6 build 0

[RokuJharra-Q]

Hey @pce98 and @REBarrios! 

Thanks for letting us know about the Max issues on your Roku!

I've shared your information with the right team, and they’re already on it! We’ll keep you updated as soon as we hear more.

We really appreciate your patience—thank you! 

Best, 

The Roku Community Team

[NikkiW]

I am having the same issue with Max only. My issue ID is 81-051-580. 
Only happens on my Roku devices. 

[LD33]

Below is the information from 3 of my 16 devices. Every time I switch devices, I need to log back into Max, which is very frustrating. There are several different type of devices, but they all have the same issue so I really doubt this is going to help that much. I believe I have spent more time on this issue than Roku itself has, which is very sad. 

     Roku #1:

Tracker ID: 26-050-548

Model: 5140X - Roku TV

Serial Number: 2N002G766526

Device ID: 8X4712766526

Software Version: 12.11.13 - Build 7709-08

GC Version: 12.11.13

MAX App Version: 58.6 - build 0

     Roku #2:

Tracker ID: 72-051-562

Model: 3810X - Roku Streaming Stick+

Serial Number: YH00FX782872

Device ID: 21398F782872

Software Version: 14.1.4 - Build 7709-50

GC Version: 12.9.26

MAX App Version: 58.6 - build 0

      Roku #3:

Tracker ID: 08-051-756

Model: 3810RW - Roku Streaming Stick+

Serial Number: YH002R875408

Device ID: C23912875408

Software Version: 14.1.4 - Build 7709-50

GC Version: 12.11.13

MAX App Version: 58.6 - build 0

[RokuJharra-Q · Accepted solution]

Hey everyone,

We're aware that some of you are having trouble with the Max channel.

Status Update 2/6: We're working with the Max team to resolve this issue.

We'll keep you updated on any progress.

Best,

The Roku Community Team

[Excursioner]

I’m having that problem. When I access the MAX app on my Roku TVs there’s a 50% I’ll get the sign in screen. Hope this gets fixed.

[Jschwartz01]

It's Roku fix the issue. Roku should have to pay my sub until you fix

[Jschwartz01]

Roku should pay my sub for max until they fix