Issue Tracking Board

[NY-Bight]

PBS and other stations record/play okay.  CBS (NYC OTA Antenna) is a problem for some reason.   Either watching live or recordings buffer/spool like the Tablo 4 can't properly process the data/resolution CBS is broadcasting.  Our network plays Netflix, Max, Amazon at HD resolution with no problems.

[andyross]

For Tablo and Tablo app issues, you will get better support on the official Tablo community forums:

https://community.tablotv.com/ 

[andyross]

You may get better support on the official Tablo forums:

https://community.tablotv.com/ 

[NY-Bight]

Thank you for the reply.

I was unsure who's responsible for developing a Roku app.  If Tablo is responsible for the Roku Tablo app design, I will make an inquiry with Tablo.

If anyone has any advice for a user to debug a problem like this, It would be appreciated.

The previous generation Tablo also had the same problem rendering CBS on a Roku device, but played okay to a HDMI output, so that leads me to believe that the NYC CBS/Tablo/Roku app combination issue.  All the devices have wired connections and I've swapped out the router/switches, so I don't think it's a LAN network issue.

I'm not sure how much, if any of the Tablo/Roku data stream needs to go out and be returned over the internet for instance.

[JWS9518]

@NY-Bight Roku has no control over third party apps with the features they have or how they function, so Tablo customer support or their forum would be your best bet.  Roku only develops their own Roku channel app and the OS that controls their devices.   Developers/streamer/channels/providers then build their apps for those devices, and it is up to them to build an app that functions properly, given the parameters Roku provides.