Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
9 months ago
Solved

[Waiting on Partner] Issues with Tablo TV Channel Not Scanning Local Channels

Hey everyone,

We know some of you are having trouble with the Tablo TV channel not scanning or detecting local channels after the latest update.

Status Update: We're working with the Tablo TV team to resolve this issue.

Unfortunately, this issue appears to be related to the channel partner.

To report this issue, please contact the Tablo TV support team directly.

We'll keep you updated on any progress.

Best,

The Roku Community Team

Waiting on partner
  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone,

    We’re aware that some of you are experiencing issues with the Tablo TV channel not scanning or detecting local channels after the latest update.

    Status Update:
    We’re currently working with the Tablo TV team to resolve this issue.

    Unfortunately, this issue seems to be related to the channel partner.

    To report the issue directly, please contact the Tablo TV support team.

    Note: We’ll mark this post as solved for visibility.

    We’ll keep you updated with any progress.

    Best,
    The Roku Community Team

308 Replies

Replies have been turned off for this discussion
  • Allen220's avatar
    Allen220
    Reel Rookie
    9 months ago

    I am stuck too. Antenna channels rolls back to the guide. Tablo told me it's Rokus problem. OK fix it.

    • MontyKWil's avatar
      MontyKWil
      Reel Rookie
      9 months ago

      Tablo will not work for the local Network Channels, (ABC, CBS, NBC, Fox).

      1. Model - 3941X2 - Roku Express 4K+

         Serial # - X02200H0KK5P

         Device ID - S0HAK320KK5P

         Software - 14.0.4-build 12221-E4

         Track ID - 5P-429-008

         T.V.  - SHARP -model- LC-6OLE450U

      2. Model - 3941X2-Roku Express 4K+

         Serial # - X01600576GVK

         Device ID - S07P42776GVK

         Software - 14.0.4-Roku Express 4K+

         Track ID - VK-429-023

        T.V. - Emerson - model - LC320EM9

    • spanishfly's avatar
      spanishfly
      Channel Surfer
      9 months ago

      Roku ran update 14.0.4 build 12221

      System ran update on 10/17/24 and not I am unable to use TABLO to watch live tv on my LG TV

      roku model 4660x2

      fccid:tc2-r1016

      ic: 5959a-r1016

      PLEASE FIX THIS ASAP I RELY ON TABLO TO GET ALL MY TV VIEWING.  IT HAS BEEN OVER A WEEK AND I STILL CANNOT WATCH LIVE TV.   I HAVE ALSO CONTACTED TABLO TO REPORT THIS PROBLEM  

    • chasv2's avatar
      chasv2
      Channel Surfer
      9 months ago

      If my Reply was not received, here it is again.

      At about 01:58A Oct. 18, Roku auto upgraded my Express 4K+. to 14.0.4.

      I could not access Live OTA channels. Selecting, channel number or program from the Guide, resulted in the spinning circle, then would dump me back to the Channel guide. I performed a well-known procedure from the Tablo Community: Roku, Audio → Digital Output Format → Custom, then make sure Dolby Digital is selected for the Dolby section. Can leave DTS off. Then go back to the Tablo app and try again. 

      This did fix the issue, where Tablo bumped you out of the channel, back to the Guide, but the playing program, had no AUDIO. There multiple ROKU types having this condition, on the Tablo community site.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Thanks for keeping us posted, chasv2!

        We are thankful that you provided all the specific details. We'll forward this to the appropriate Roku team so that your devices can be included in the ongoing investigation. 

        In the meantime, we humbly request your understanding while the team works hard to resolve this as quickly as possible so you can get back on streaming. 

        Please let us know if you need anything else. 

        All the best,
        Emman

  • DVRinHouston's avatar
    DVRinHouston
    Channel Surfer
    9 months ago

    It’s a Roku Express 4K+, serial number X02200JSP8MF, model 3941X2, device ID S0HAK3CSP8MF.

    I’m still getting no sound on the Roku-based TabloTV app, although sounds fine on the phone app. The ROKU-based Sling app for my AirTV Anywhere works just fine. Audio is fine. Same ROKU with Tablo: But Tablo gives no sound whatsoever. The only way I can get dialog is to use Closed Captioning, which seems to work fine.

    Here are my ROKU audio settings:
    * Preferred streaming format: Auto
    * Digital output format: Custom/Dolby
    Any other setting, and the Tablo app crashed back to the menu. Won’t play at all.

    When will ROKU or Tablo fix this problem? I haven’t been able to watch a single Tablo recording for weeks now. Mighty glad I bought that backup DVR AirTV Anywhere. It never fails.

    Is there any way for me to go back to Roku version 13?  Your deployment of version 14 without my consent feels like assault.  You killed my Tablo DVR, so I'm now screwed.  PLEASE FIX THIS ISSUE!

     

  • 1923Jerry's avatar
    1923Jerry
    Newbie
    9 months ago

    Hi, I'm also having the same issue!

    Bought a new Tablo 4 on Thursday, Roku Express 4K+ updated early Friday, Tablo won't play OTA channels.

    Model 3941RW2 (on the device 3941X2)

    Serial# X002200A5SPHR (S0HCK3D5SPHR)

    Software: 14.0.4  build12218-E4

    Current issue ID HR-401-583

  • DVRinHouston's avatar
    DVRinHouston
    Channel Surfer
    9 months ago

    Roku version 14 made my Tablo 4th Gen Quad completely unwatchable, and my AirTV Anywhere is now barely viewable with an excruciatingly painful viewing experience.  Mine is a Roku Express 4K+.

    How can I go back to the latest rev of version 13?  I feel a little bit like being raped, that version 14 was deployed non-consensually (I would have waited a month or two) with no way to go back to a working version, unless someone tells me how.

    One thing's for sure:  **bleep** must freeze over six times before I spend another penny on a Roku product.  Non-consensual software deployments (completely unrelated to security issues) are a form of customer rape.

  • Tim100's avatar
    Tim100
    Binge Watcher
    9 months ago

    Today I did a manual update today (10/9/2023). My Roku did update and rebooted. It still has Ver 14.0.4 with build 12221. Tablo still not working! The last up date when Tablo stoped working was 10/4/2024 was Ver 14.0.4 but I did not record build number.

  • bs36's avatar
    bs36
    Binge Watcher
    9 months ago

    they know it is an issue. if you read some of the trouble shooting, people have changed audio to dolby. i tried this and it doesnt go back to the guide. it goes to the channel but there is no sound. tablo works on my iphone so i airplay it to my tv. 

    • spanishfly's avatar
      spanishfly
      Channel Surfer
      9 months ago

      I tried this same thing on my Roku Ultra 4660x2 and it worked for me I have sound and picture.  Not sure if you tried a reset after doing this  (im sure you did) but couldn't hurt.

       

      So weird that little things like this can make it work...and then work for only some but not others.   

      anyways thanks for sharing..it helped me out!

  • Tim100's avatar
    Tim100
    Binge Watcher
    9 months ago

    I have same problem with Roku 3941x2 update 14.0.4 Tablo 4.  My Roku 3941x2 with update 13.1.4 is still working on Tablo 4. For me it is just the the channels that come in from my TV antenna! The ones that come in from the internet still work. I would like to be notified when you have a fix! Please move this if it is in the wrong Spot.

  • frankjunkmail's avatar
    frankjunkmail
    Channel Surfer
    9 months ago

    After following this user's steps, I can confirm the same behavior: picture shows up for ota (haven't tried recordings) but no sound. I selected Dolby digital plus (was formerly set to auto) 

    "After changing Digital Output Format to “Dolby” there’s now a picture but no sound on live TV and recordings."

     

  • Memolon1's avatar
    Memolon1
    Binge Watcher
    9 months ago

    Hi here’s my issue report I hope you guys find the problem soon, please is been 4 days already