Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
9 months ago
Solved

[Waiting on Partner] Issues with Tablo TV Channel Not Scanning Local Channels

Hey everyone, We know some of you are having trouble with the Tablo TV channel not scanning or detecting local channels after the latest update. Status Update: We're working with the Tablo TV tea...
Waiting on partner
  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone,

    We’re aware that some of you are experiencing issues with the Tablo TV channel not scanning or detecting local channels after the latest update.

    Status Update:
    We’re currently working with the Tablo TV team to resolve this issue.

    Unfortunately, this issue seems to be related to the channel partner.

    To report the issue directly, please contact the Tablo TV support team.

    Note: We’ll mark this post as solved for visibility.

    We’ll keep you updated with any progress.

    Best,
    The Roku Community Team

STJP's avatar
STJP
Channel Surfer
6 months ago

Definitely not solved. The Tablo app for Roku won’t stream OTA or recorded video. Tablo and Roku have been saying they are working together, but the problem still exists.  Tablo, says it has something to do the way Roku manages memory during the decoding of MPeg 2. 

Issue report tracker

Model: 3960X - Roku Express

Serial number: X02600U6FODC (SOKC3486FODC)

Software version: 14.1.4 • build 7709-ED

GC version: 12.8.19

Timestamp: 2025-01-11TO3:23:50Z

Please use issue ID DC-014-603 to report the current issue.

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
6 months ago

Hi STJP,

Thank you for posting in the Roku Community! We are glad to have you here.

We appreciate you for providing your device information. Rest assured, we have coordinated this with our Roku appropriate team for further investigation.

In the meantime, your patience and cooperation would be appreciated as we work on this matter. Thank you for your understanding.

Cheers,
Riamie

  • STJP's avatar
    STJP
    Channel Surfer
    6 months ago

    Hi Riamie,

    Just to follow up on your response to my OTA decoding issue.

    It seems to have been a while since this problem first surfaced, so when you say ‘Further investigation’, do you think that the MPEG-2 issue between the mentioned hardware (Tablo Gen 4 to Roku Express) is something that can be resolved by the Roku team, or do you think that OTA MPEG-2 decoding  might be beyond the capability of some  of the lower cost Roku models?

    Thank you for your attention to this issue.