Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
9 months ago
Solved

[Waiting on Partner] Issues with Tablo TV Channel Not Scanning Local Channels

Hey everyone, We know some of you are having trouble with the Tablo TV channel not scanning or detecting local channels after the latest update. Status Update: We're working with the Tablo TV tea...
Waiting on partner
  • RokuMaryEF's avatar
    RokuMaryEF
    6 months ago

    Hey everyone,

    We’re aware that some of you are experiencing issues with the Tablo TV channel not scanning or detecting local channels after the latest update.

    Status Update:
    We’re currently working with the Tablo TV team to resolve this issue.

    Unfortunately, this issue seems to be related to the channel partner.

    To report the issue directly, please contact the Tablo TV support team.

    Note: We’ll mark this post as solved for visibility.

    We’ll keep you updated with any progress.

    Best,
    The Roku Community Team

RokuCarly's avatar
RokuCarly
Community Moderator
9 months ago

Hi Roku Community!

We would like to address the recent reports concerning the Tablo TV channel experiencing crashes when attempting to access both Recorded and Live TV content. We sincerely apologize for any inconvenience this situation may have caused and greatly appreciate your understanding and patience during this time.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version and TV Make/Model:
  • Specific troubleshooting steps taken

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
The Roku Community

Mbroo51858's avatar
Mbroo51858
Reel Rookie
9 months ago

Well when will you fix this issue?  Days, weeks, months or never?

  • johnnygo's avatar
    johnnygo
    Reel Rookie
    9 months ago

    4th Gen 4 Tuner

    Like everyone else with Roku's, I cannot watch any live channel. I can see the thumbs of what I recorded but cannot watch the recordings. I can watch everything on my Android phone and my Smart LG TV. If this helps, I can watch the streaming channels listed above the Tablo channels.

    I have one exception and perhaps this data is useful for Roku. Of my five TV's and five Roku's, I have one TV that can see it all. It is a Samsung LED model UN24H4000BF made in 2017. It can watch live and the recordings. Why can this TV work with 4 of my 5 Roku's? I tested all the Roku's on every TV.  The one Roku that does not woronthisTV is the 3810X Streaming Stick+. The TV freezes with that stick. It loads Roku home screen and then freezes.

    Here are my Roku's;

    Model: 4801RW – Roku Ultra

    SN: X01000V7CMFS

    Device ID: SODD3187CMFS

    Software version: 14.0.4

    Build: 12221-DE

    Tracker ID: FS-425-696

    TV: Panasonic plasma TH-50PX600U, Mfg date Dec 2006

     

    Model: 4200X – Roku 3

    SN: 1GU49U083165

    Device ID: no category for this

    Software: 14.0.4

    Build: 12221-04

    Tracker ID: 65-425-698

    TV: Samsung plasma model PN43D450A2, Mfg date Feb 2011

     

    Model: 3810X – Roku Streaming Stick+

    SN: YH007D949409 (2139A7949409)

    Device ID: 2139A7949409

    Software version: 14.0.4

    Build: 12221-50

    Tracker ID: 09-425-701

    TV: Panasonic LCD model TC-L32X, Mfg Date: Sept 2009

     

    Model: 4801RW – Roku Ultra

    SN: X01000N4MUGL (SODD31D4MUGL)

    Software version: 14.0.4

    Build: 12221-DE

    Device ID: SODD31D4MUGL

    Tracker ID: GL-425-703

    TV:  LG Plasma model 42PQ30-UA, Mfg Date: Dec 2009

     

    Model: 3920X – Roku Premier

    SN: YH0054060119 (K42075060119)

    Software version: 14.0.4

    Build: 12221-91

    GC Version: 12.5.25

    Device ID: none

    Tracker ID: 19-425-757

    TV: Samsung LED model UN24H4000BF, Mfg Date: May 2017. ***** THIS IS THE TV THAT ALL ROKU’S WORK EXCEPT THE ROKU STICK *****

    Let's get this issue fixed!

    ohn