Issue Tracking Board

[nibbler26]

Device ID S0J734AVMLEL

Software Version 14.1

Tracker ID EL-049-167

YouTube Version 2.25 build 93

When on the YouTube start screen or playing any video the screen goes black (no audio, no video) until a button press on the remote.  

[RokuRiamie-D]

Thank you for providing your Roku device details @nibbler26.

We have forwarded this to our Roku team for review. We will update you once we have further information about this matter.

We would appreciate your patience and cooperation as we work to fix this issue. Thank you for your understanding.

Best,
The Roku Community Team

[Tinab_24]

Im having the same issue on my Son's TCL and My Hisense also. 

[RokuRiamie-D]

Hi @Tinab_24,

Welcome to the Roku Community!

We are aware of the YouTube TV's black screen issue, and our Roku team is already working on it. To help us investigate the issue further, please provide us with the following information posted on this thread by our Roku moderator, @RokuMaryEF.

Thank you for your understanding.

Best,
The Roku Community Team

[MS90]

That doesn't help.  Sound but no image

[RokuRiamie-D]

Hi @MS90,

Welcome to the Roku Community!

Our Roku team is already aware of this issue. To help us investigate the issue further, please provide us with the following:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We look forward to your response.

Best,
The Roku Community Team

[RokuMaryEF · Accepted solution]

Hey everyone,

We know some of you are running into an issue with the YouTube app – it’s going black during playback.

Status update (2/27): We're investigating this and working on a fix with our channel partner.

If you're having this issue, could you help us out by providing the following details?

• Your Roku device info (DID and OS build) – found in Settings > System > About
• Your Tracker ID (press Home 5 times, then Back 5 times)
• The YouTube app version (Open the YouTube app > Settings > App Version; send us a screenshot)
• Exact behavior & when it happens (Does it happen during playback or when an ad starts?)
• Is this happening on other apps like Netflix or Prime?
• Is there any way to recover or fix the issue on your own?
• Does this happen when an ad starts or another time?

To keep things organized, we'll mark this post as solved for visibility and as a reference for other users.

Your info will help us get this sorted!

Thanks,
The Roku Community Team