Issue Tracking Board

[RokuRiamie-D]

Hi @Jgrawe,

Thank you for providing your Roku device details precisely.

We have forwarded this already to our Roku appropriate team for review. Rest assured, we will update you once we have further information about this.

Your patience and cooperation would be appreciated as we work to fix this issue. Thank you for your understanding.

Cheers,
Riamie

[DSaldanaYWA]

Hey, @renojim this unfortunately didn’t work. I appreciate your time though!

[DSaldanaYWA]

Hello! My information is as follows

Device Model: 4850X- Ultra

Serial Number: X028005CPXFD

Device ID: S0VS347CPXFD

OS Version: 14.0.4

Tracker ID: FD-020-575

Channel: Version 2.24 build 229

[RokuJharra-Q]

Hey @DSaldanaYWA, thanks for the info!

To help us further, could you also try recording a short video of the issue happening?

We appreciate your patience while we look into this.

Thanks,
Roku Community Team

[DSaldanaYWA]

https://share.icloud.com/photos/073EENq1_hOs-FVK8ptzfw5kw

[RokuMaryEF · Accepted solution]

Hey everyone,

We know some of you are having trouble with the YouTube app – it's going black during playback. 

Update 1/20: We're looking into it right now.

If you're experiencing this, could you tell us:

• Your Roku device info (DID and OS build) - found in Settings > System > About
• Your Tracker ID (press Home 5 times, then Back 5 times)
• If possible, record a short video of it happening
• The YouTube app version

To improve visibility and reference, we'll mark this post as resolved.

Your info will help us fix this!

Thanks,

The Roku Community Team

[Roniluv]

Same here ith me- YouTube, Netflix and prime video goes black🔥

[RokuJohnB]

Hi @namowp2 @Roniluv,

Thanks for keeping us posted, and welcome to the Roku Community!

We will be glad to assist you even more regarding this problem you had. When did you start having this issue? What specific Roku device is this? Also, could you provide a clip of the said issue?

Furthermore, as an attempt to fix the issue, we would highly recommend the following steps below:

1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
2. Remove the channel, Restart the device (Settings > System > System Restart), and add the channel.
3. Update the channel by highlighting the app and pressing the star button on your remote.
4. Restart your router.

Kindly keep us informed on what you find out.

Best,
The Roku Community Team

[km25]

I’m having the same issue. Just started yesterday. On only one Roku tv. Other works fine. Please help. I watch YouTube 90% of the time!!

[RokuRiamie-D]

Hi @km25,

Welcome to the Roku Community!

We are aware of this issue, and our Roku team is already working on it. To help us investigate the issue further, please provide us with the following information that was posted on this page by our Roku moderator @RokuMaryEF.

Thank you for your understanding. We look forward to your response.

Cheers,
The Roku Community Team