Forum Discussion
I have had this issue on multiple Roku devices where I have the YouTube app open for just a few seconds until the screen goes black, almost as if the screen is timing out while I’m watching videos. YouTube is the only app I have this issue with. What settings do I need to have on my TV for optimal performance? Is there anything I can do within the app or with my Roku? This is EXTREMELY FRUSTRATING. I just bought a brand new Roku Ultra and this is STILL an issue. I just want to watch my videos!
- RokuTakashi7 months agoCommunity Moderator
Hi, DSaldanaYWA
Welcome to the Roku Community.
We understand your concern with the issue you've encountered with the YouTube app that goes to a black screen after streaming for a while, and our team would like to gather more information so we can assist you further.
To assist us in reviewing this issue, can you please provide the details below:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
- Picture referring to the issue.
Once our team gathers the information, we'll be able to assist you further.
Keep us posted.
Thanks,
Kash- DSaldanaYWA6 months agoReel Rookie
Hello! My information is as follows
Device Model: 4850X- Ultra
Serial Number: X028005CPXFD
Device ID: S0VS347CPXFD
OS Version: 14.0.4
Tracker ID: FD-020-575
Channel: Version 2.24 build 229
- RokuJharra-Q6 months agoRetired Moderator
Hey DSaldanaYWA, thanks for the info!
To help us further, could you also try recording a short video of the issue happening?
We appreciate your patience while we look into this.
Thanks,
Roku Community Team
- renojim7 months agoCommunity Streaming Expert
DSaldanaYWA, someone with (I think) the same issue said changing the "Auto-adjust refresh rate" setting fixed it.
- DSaldanaYWA6 months agoReel Rookie
Hey, renojim this unfortunately didn’t work. I appreciate your time though!