Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
6 months ago
Solved

[Under investigation] YouTube Playback Issue - Black Screen

Hey everyone, We're seeing reports of the YouTube app going black during playback. We're on it and working with YouTube to get a fix. If you're seeing this, help us out! Please provide: Roku ...
Under Investigation
  • RokuMaryEF's avatar
    RokuMaryEF
    4 months ago

    Hey everyone,

    We know some of you are running into an issue with the YouTube app – it’s going black during playback.

    Status update (2/27): We're investigating this and working on a fix with our channel partner.

    If you're having this issue, could you help us out by providing the following details?

    • Your Roku device info (DID and OS build) – found in Settings > System > About
    • Your Tracker ID (press Home 5 times, then Back 5 times)
    • The YouTube app version (Open the YouTube app > Settings > App Version; send us a screenshot)
    • Exact behavior & when it happens (Does it happen during playback or when an ad starts?)
    • Is this happening on other apps like Netflix or Prime?
    • Is there any way to recover or fix the issue on your own?
    • Does this happen when an ad starts or at another time?

    Note: We'll mark this post as solved for visibility and as a reference for other users.

    Your info will help us get this sorted!

    Thanks,
    The Roku Community Team

KatinVT's avatar
KatinVT
Channel Surfer
7 months ago

Well, the reset worked... for one evening! Now it's back to nothing works. When will this be fixed?

Katatawnic's avatar
Katatawnic
Binge Watcher
6 months ago

KatinVT 

There was an OS update a couple of days ago.  (14.1.4)  Is your Roku Streambar working now?

  • KatinVT's avatar
    KatinVT
    Channel Surfer
    6 months ago

    Believe it or not -- I updated that immediately -- and tried. No go! I'm flummoxed.  How about you? Any luck?

    • PikeBishop's avatar
      PikeBishop
      Binge Watcher
      6 months ago

      I've not had any problems ever since I reset the soundbar pro. I've done the most recent OS upgrade (?) and everything is still copacetic.

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        6 months ago

        Hi Community users!

        Greetings from the Roku Community!

        This issue has been coordinated with our Roku appropriate team and they are currently working on it. Rest assured, we will update you once we have further information about this matter.

        Thank you for your understanding.

        Cheers,
        Riamie

    • Katatawnic's avatar
      Katatawnic
      Binge Watcher
      6 months ago

      KatinVT

      I was the one who first tried the factory reset, and it worked for my device.

      When I saw that another update was applied a few days ago, I was worried that the problems would start again, but they didn't.  So I came back here to see if it might have fixed your device.

      I'm really sorry to hear that you're still going through this.  I was hoping that it would be solved on this update.