Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
6 months ago
Solved

[Under investigation] YouTube Playback Issue - Black Screen

Hey everyone, We're seeing reports of the YouTube app going black during playback. We're on it and working with YouTube to get a fix. If you're seeing this, help us out! Please provide: Roku ...
Under Investigation
  • RokuMaryEF's avatar
    RokuMaryEF
    4 months ago

    Hey everyone,

    We know some of you are running into an issue with the YouTube app – it’s going black during playback.

    Status update (2/27): We're investigating this and working on a fix with our channel partner.

    If you're having this issue, could you help us out by providing the following details?

    • Your Roku device info (DID and OS build) – found in Settings > System > About
    • Your Tracker ID (press Home 5 times, then Back 5 times)
    • The YouTube app version (Open the YouTube app > Settings > App Version; send us a screenshot)
    • Exact behavior & when it happens (Does it happen during playback or when an ad starts?)
    • Is this happening on other apps like Netflix or Prime?
    • Is there any way to recover or fix the issue on your own?
    • Does this happen when an ad starts or at another time?

    Note: We'll mark this post as solved for visibility and as a reference for other users.

    Your info will help us get this sorted!

    Thanks,
    The Roku Community Team

Katatawnic's avatar
Katatawnic
Binge Watcher
7 months ago

I finally bit the bullet and did what I did not want to do... I factory reset my Roku Streambar.  IT WORKED!

Everything is working properly now, including YouTube.  When I first tried to play a YouTube video, the screen went black like before, and I thought that it was all for nothing.  But after about two seconds, the video loaded, and I am watching YouTube right now as I type, without any issues. (So far! lol)

I'm going to mark this as the acceptable solution, at least for now.  I encourage others to try factory resetting your Roku devices and starting over.  Yes, I had to redo all of my settings and sign-ins, but it worked.

If this doesn't work for anyone, then perhaps we'll remove this as an acceptable solution, and start at square one again.

I wish you all luck!  Happy Thanksgiving!

PikeBishop's avatar
PikeBishop
Binge Watcher
7 months ago

The reset worked. YouTube now works properly but what a pain in the **bleep** to reconnect the remotes, the speakers and sign in on all the apps. On the plus side the system seems to be more responsive to the remotes.