Issue Tracking Board

[PikeBishop]

AS of November 25th 2024

Newer version of YouTube app from earlier

Model: 9101R2 - Roku Streambar Pro

S/N: YL00C0785772 (#k624C785772)

Software Version: 14.0.4

Build: 12221-95

Device ID: 3K624C785772

GC version: 12.4.17

Issue Report Tracker ID: 72-415-785

YouTube App Info: YouTube version 2.23
Build 115025174

[Katatawnic]

My YouTube app updated since this issue began, but it still won't work.

Model 9102RW

Serial number YL003L666089 (B110A3666089)

Software version 14.0.4 

Build 12221-95

GC version 12.7.23

Issue tracker ID 89-475-116

YouTube version 2.23

Build 115025180

[RokuEmmanuel-D]

Hi, @Katatawnic and @PikeBishop.

Thanks for sharing this here in the Roku Community!

We noticed that you're also encountering an issue with YouTube. Don't worry; we'll forward this over to the appropriate team for thorough review. 

We'll keep this thread posted for any progress or updates on this issue. 

Many thanks,
Emman

[jevergun]

Same problem here, exactly. 

[RokuEmmanuel-D]

Hi Community Users!

Thanks for flagging this issue here in the Roku Community!

We understand that you're experiencing unintended behavior with YouTube after an update has been installed in your Roku Streambar. We want to help you get back on streaming. 

You may follow the troubleshooting steps below to help you resolve this problem with YouTube on your Roku Streambar. 

Here's what to do...

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

After doing the steps above, check for an app update on YouTube, and here's how to do it:

1. Highlight the app
2. Press the Star (*) button on your remote
3. Select Check for Updates
4. If an update is available, wait for the app to finish updating and launch the app again to see if the issue resolves. 

For more troubleshooting steps, visit this support article: Issues playing videos on your Roku device.

Please let us know if you need more help.

Thanks,
The Roku Community Team

[Katatawnic]

Hi @RokuEmmanuel-D,

I don't know who decided to accept this as a solution, but it is not.

I've done this countless times, from the day this began until one minute ago. IT DOES NOT WORK.

[PikeBishop]

No difference at all. Give us the ability to rollback the OS.

[Katatawnic]

I finally bit the bullet and did what I did not want to do... I factory reset my Roku Streambar.  IT WORKED!

Everything is working properly now, including YouTube.  When I first tried to play a YouTube video, the screen went black like before, and I thought that it was all for nothing.  But after about two seconds, the video loaded, and I am watching YouTube right now as I type, without any issues. (So far! lol)

I'm going to mark this as the acceptable solution, at least for now.  I encourage others to try factory resetting your Roku devices and starting over.  Yes, I had to redo all of my settings and sign-ins, but it worked.

If this doesn't work for anyone, then perhaps we'll remove this as an acceptable solution, and start at square one again.

I wish you all luck!  Happy Thanksgiving!

[kid_fullerene]

Brave!  Congrats and I'll give it a go and see what happens.  So appreciate you trying that and sharing the results ,,  Happy Thanksgiving to you and all who choose to celebrate!

[KatinVT]

Unfortunately for us, after a factory reset, roku did an immediate software update. To exactly the same 14.0.4

Any idea how to stop the update?