Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago

[Under investigation] YouTube Playback Issue - Black Screen

Hey everyone, We're seeing reports of the YouTube app going black during playback.   Status Update: We're investigating this and working on a fix with our channel partner. If you're seeing this...
Under Investigation
Katatawnic's avatar
Katatawnic
Binge Watcher
10 months ago

My YouTube app updated since this issue began, but it still won't work.

 

Model 9102RW

Serial number YL003L666089 (B110A3666089)

Software version 14.0.4 

Build 12221-95

GC version 12.7.23

Issue tracker ID 89-475-116

 

YouTube version 2.23

Build 115025180

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
10 months ago

Hi, Katatawnic and PikeBishop.

Thanks for sharing this here in the Roku Community!

We noticed that you're also encountering an issue with YouTube. Don't worry; we'll forward this over to the appropriate team for thorough review. 

We'll keep this thread posted for any progress or updates on this issue. 

Many thanks,
Emman