Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
6 months ago

[Under investigation] YouTube Playback Issue - Black Screen

Hey everyone, We're seeing reports of the YouTube app going black during playback.   Status Update: We're investigating this and working on a fix with our channel partner. If you're seeing this...
Under Investigation
jjess's avatar
jjess
Newbie
8 months ago

Same issue.....been watching this thread. Unreal that well over a month has passed since my stream bar updated(10/09), with NOTHING? No more Roku for so many, due to this poor response.

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
8 months ago

Thanks for posting here in the Roku Community, jjess!

We apologize for the inconvenience that this may have caused you. We're here to help you out and investigate further. 

We'd like to include your device in the ongoing review of this matter and to be able to do that; it would be great if you could provide the following details below.

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Channel build version (Highlight the app from the Home Screen and press the Star * Button)
  • Short Video or photo of the incident. 

We are looking forward to hearing from you soon. 

Sincerely,
Emman

  • PikeBishop's avatar
    PikeBishop
    Binge Watcher
    8 months ago

    AS of November 25th 2024

    Newer version of YouTube app from earlier

    Model: 9101R2 - Roku Streambar Pro

    S/N: YL00C0785772 (#k624C785772)

    Software Version: 14.0.4

    Build: 12221-95

    Device ID: 3K624C785772

    GC version: 12.4.17

    Issue Report Tracker ID: 72-415-785

    YouTube App Info: YouTube version 2.23
    Build 115025174

  • Katatawnic's avatar
    Katatawnic
    Binge Watcher
    8 months ago

    My YouTube app updated since this issue began, but it still won't work.

     

    Model 9102RW

    Serial number YL003L666089 (B110A3666089)

    Software version 14.0.4 

    Build 12221-95

    GC version 12.7.23

    Issue tracker ID 89-475-116

     

    YouTube version 2.23

    Build 115025180

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Hi, Katatawnic and PikeBishop.

    Thanks for sharing this here in the Roku Community!

    We noticed that you're also encountering an issue with YouTube. Don't worry; we'll forward this over to the appropriate team for thorough review. 

    We'll keep this thread posted for any progress or updates on this issue. 

    Many thanks,
    Emman