My Roku Streambar OS was updated this morning. Now YouTube will not play any videos. The app loads, thumbnails generate, videos can be added to or removed from playlists, etc. But not one video will play. It tries to load, but the screen just turns black and nothing happens no matter how long I wait.
I've rebooted the Streambar, uninstalled and reinstalled YouTube, unplugged the Streambar for a few minutes. Nothing works.
Hulu, Netflix, and Paramount Plus are all working smoothly. The only problem is YouTube, and it happened immediately after the Streambar OS update.
(Edit: Yes, YouTube does work on my phone and tablet.)
What do I do to fix this?
We've had the same problem. Of 17 channels on our home screen -- only 5 can we access. When I tried chat I was told I had to pay for the channels through Roku. Excuse me? Most of the channels are free (news programs). three of the ones we subscribe to we can't access, but 2 we can. Go figure.
I think this new OS needs a serious fix. ASAP!
Wow, I'm sorry! That's gotta be so frustrating. Just the YouTube issue has been driving me mad. But I mostly watch YT, not much else, so my TV routine has been completely hijacked. And since I'm disabled and housebound, I don't have much to do besides watch TV.
I used to create and maintain web sites, and if there were glitches in updates that testing overlooked, the first thing I'd do was to roll it back to the previous version until I had the update fixed and working properly. This is what Roku should do.
I've got the same problem except it is on the Streambar Pro and it all started with the latest software upgrade (?). I can get YouTube to play the videos if I use the app built into the Samsung TV and it works on every other device (phones, tablets, etc). Every other app works properly (Netflix, Prime, BritBox, Acorn, Tubi). My secondary set-up using the smaller Streambar works as it should
Hi, this problem just became apparent last evening. I launch youtube on my roku and acts normal, as soon as a selection of any type is made the screen totally blacks out and no sound. I can return to roku home and choose any other app and works fine. I've tried all suggestions remove and reinstall youtube, restart roku, check for updates and clear cache. Youtube does work on other devices such as phone and tablet just fine. Any insight is appreciated.
Hi Jgrawe,
Welcome to the Roku Community!
We are glad to have you here sharing about the issue of your Youtube channel which launches then goes to black screen. We would like to coordinate this with our Roku-appropriate team.
We would like to clarify if you're referring to the YouTube TV app or the YouTube Channel. In the meantime, please provide us with the following details so we can further investigate the issue.
We look forward to your update.
Cheers,
Riamie
Model# #3941x-RokuExpress 4k
Serial number X01600FY9UU9
device ID SO7P216Y9UU9
Version 14.1.4 7709-CR
GC Version 12.9.26
Channel Version 2.24
Build 236
Issue ID U9-019-852
Is on youtube channel not youtube TV
Streambar model 9102RW
Serial number YL003L666089
(or YL003L666089)
Device ID B110A3666089
Software version: 14.0.4
Build: 12221
YouTube version 2.23
Build 115025174
Tracker issue ID 89-411-513
I'm not sure how relevant the tracker issue timestamp is. This has been ongoing since immediately following the OS update at 10:24am EDT.
No one from YouTube or Roku has updated me. I don't know if anyone is even looking into this.
same issue here - same timeline, almost ready to buy a current model and start over ..glad you were able to at least get it to their team(s) for some kind of consideration!
Same here.
Model # 9102R
Serial# 2A1170577596
Software version 14.0
Channel version 2.23
Build 115025180
Tracker ID 96-432-900
Unfortunately for us, after a factory reset, roku did an immediate software update. To exactly the same 14.0.4
Any idea how to stop the update?
KatinVT, did you try YouTube anyway?
Mine also did the update immediately, 14.0.04. But it worked for me anyway.
It may not necessarily be the OS version itself, so much as possibly the update made some of our devices stuck, for want of a better phrase. I think that the reset released whatever was stuck, because I have the same version of both the Roku OS and the YouTube app now as before the factory reset.
Or it could be that this isn't the fix for your device, but I sure hope it will be.
Well, the reset worked... for one evening! Now it's back to nothing works. When will this be fixed?
I have a Roku Express and every time I go to the YouTube app, I go to navigate to the search bar and it immediately goes black. I tried removing the app and downloading it again but now when I download the app and hit open app, it immediately goes black.
Hi Wren1998,
Welcome to the Roku Community!
We understand that when you're trying to play a YouTube channel on your Roku Express, it goes to a black screen. Our Roku-appropriate team is already aware of this issue.
To further investigate this matter please provide us with the following:
We look forward to your response.
Cheers,
Riamie
Hi there!
Roku Device model: 3960CA - Roku Express
Serial number: X02600W6S3X9
Device ID: S0KE3476S3X9
OS version: if you mean software version (there's nothing called OS version) then it's: 14.1
Now the good news is that when I went to get you the tracker ID, YouTube opened and worked as expected. But if this happens again I will update with tracker ID! Giving you the other info so it's all ready to go if this happens again, or if it might be useful for investigations into the issue/prevention.
Thank you!
