Issue Tracking Board

[Adam81]

here it is, thanks:

Tracker ID: 0V-023-063

Roku Device Model: 3820x - streaming stick 4k

Serial number: X01700J0930V

Device ID: S08Y4240930V

OS Version: 14.1

Channel Build Version: Version 58.4 Build 0

[NJGolfer]

I am having same issue

[UgghRuko]

Issue still there in all our devices. Between Roko smart TV’s and Roku devices I have 12 spread across my house, out in our casita and in our sports patio. Do you seriously expect me to send you that information from all 12 of my devices? That seems ridiculous for an issue that I did not cause and is 100% on you guys and Max.

[RokuMaryEF · Accepted solution]

Hey everyone,

We're aware that some of you are encountering an issue where the Max channel keeps prompting you to sign in.

Update 1/17: We're currently investigating this issue and working on a resolution.

For better visibility and reference, we'll mark this post as solved.

We appreciate your patience while we work on this.

Thanks,

The Roku Community Team

[Rebekka1979]

I have the same issue and it’s very frustrating 

[Sturmbahnfw]

I have the same issue and it’s extremely frustrating. If this continues I will need to switch to Chromecsst or just cancel the subscription itself. The login process of HBO max is extremely non user friendly too.

How long will it take to fix these issues?!

Tracker ID: I don’t know what this is?

Roku Device Model: 3960X - Roku Express 

Serial number: X02600A404G7

Device ID: S0KC342404G7 

OS Version: 14.1

Channel Build Version: I don’t know what this is? 

[Tmann70]

My TV  says, please use ID one M – 025–332 to report the issue. What do I do next?

[Jennilynn87]

I have to log back in every time on Max on all Roku tvs I own. Today i watched 1 episode of a show and got signed out in the middle of a show. 

Tracker ID m9-026-375

Model: kd19x -roku tv

Serial: x02700ysf8m9 (s177s3dsf8m9)

software: 14.1.4 build 7709-h2

gc version: 12.9.26

Channel version: 58.4 build 0

Not sure what all is needed for this. Plus it isn't only on one device, it's on all my TVs but this is info for 1 of them. 

[tonywheelock]

Tracker ID: G5-027-110

Model: 555S41R

Serial No: X01200F18NG5

Device ID: SOJSH3518NG5

OS: 14.1

Build: 58.4

[Llovett]

I'm also having to sign in every time. I'm not getting all that info for each TV. 

Please fix this.