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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago
Solved

[Solved] Live Channel Disappearing

Hey everyone! Status Update 2/13 1 PM PST: We're aware that some users were experiencing an issue where live channels may disappear. Good news! It looks like this issue has been resolved for mo...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago
     

    Hey everyone,

    Good news— the disappearing live TV issue has been resolved for most of you!  Thanks so much for your patience.

    Resolution:
    If you haven’t tried restarting your device yet, we highly recommend giving that a shot.

    • Go to Settings > System > Power > System restart > Restart.

    We're closing this thread now to help us organize other concerns. If you're still having trouble, please start a new thread and include the following info so we can dig into it:

    • Model/device info (DID or serial number) – just a heads up, not all Roku devices are supported for Live TV
    • Your location
    • When the issue happened (Has it been recent, or since you first got your device?)
    • A photo or screenshot of the issue

    Thanks for sticking with us, and we're doing our best to get everything running smoothly for everyone!

    The Roku Community Team

canoe2's avatar
canoe2
Newbie
5 months ago

I also couldn't find my local over the air antenna channels beginning about noon EST. When  I rescan, it shows scan for antenna but that the scan only includes streaming free live channels, which is all that shows up in my guide.

TCL MODEL 65R613, Serial YSOO2S155725

SOFTWARE 14.1

DEVICE FW2972155725

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
5 months ago

canoe2 Appreciate you for the info.

Could you please provide your current location along with the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Thanks,
The Roku Community