Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
10 months ago
Solved

[Under investigation] BET+ login error message: "There is an issue with your subscription payment."

Hi Roku Community users, We’re aware that some of you are encountering a login error message stating, “There is an issue with your subscription payment,” when trying to access the BET+ channel. W...
Under Investigation
  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Hello Community Users!

    Thank you for bringing this to our attention.

    Update as of 08/30: Roku has notified BET+ about the issue and is actively working on a solution. Addressing this problem is our top priority, and we are dedicated to keeping you updated with any new information.

    We'll update this thread with the latest information as soon as we have it. For better visibility and reference, we'll mark this post as solved.

    Thank you for your patience and understanding.

    Best regards,
    The Roku Community Team

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
11 months ago

Welcome, MRoper316.

Thanks for flagging it here in the Roku Community!

We've already forwarded your concern to the appropriate Roku team for further review and investigation. Thanks for your unceasing understanding and cooperation in this matter. 

Rest assured that we'll keep this thread posted once there is an update.

Let us know if you need more help.

All the best,
Emman

Mila23's avatar
Mila23
Reel Rookie
11 months ago

I am having the same issue please correct this error