Is this how I generate a tracker issue? NFL Full Game Replay cuts off and exits the app after a couple minutes watching.
I've done all the troubleshooting including turning off things, removing apps and reinstalling, restarting them, changing privacy preferences etc.
I’m sitting down now trying to play the full game replay of the Chiefs and Texans. The replay starts, goes for a couple minutes then closes the app and returns me to the Roku homescreen. I reopen the app, select full game replay and start the game and the replay starts, not at the beginning but a minute or so before the point where it cut off. It’s starting as if I left the app and am returning to the game. So I’m watching the same thing I saw before it cutoff for a minute or so however it progresses past the point where it cutoff and runs for another couple minutes before it kicks me out of the app and returns to the Roku homescreen. I reopen the app and do it again. It starts the replay about a minute before where it cutoff the last time I tried to watch and progresses past the point where it cutoff only to cutoff again a couple minutes later.
I've been dealing with this problem related to games from last week as well. It seems the problem goes away after the NFL posts full game replays without ads, i.e. the next day. Unfortunately, that's not what I'm paying for.
Issue ID 13-026-321
Model 4630X - Roku Premiere+
Serial Number: YROOEL326313 (7KA72E326313)
Software Version: 14.1.4 - Build 7709-29
GC Version: 12.10.27
TimeStamp: 2025-01-19T06:41:44Z
