Issue Tracking Board

[mrj55]

I am having the same problems.

1. Roku device model: 3810RW – Roku Streaming Stick+

   serial number:YHOOFH434284 (22512F434284)

   device ID:

   OS version: 14.0.4 BUILD 12221-50 GC: 12.4.17

2. Channel Build Version:

• Tablo channel: 0.8.800-734366

1. TV Make/Model: Sharp LC-40LE700UN

2. Tracker ID (84-425-731

3. Troubleshooting Steps Taken:

   In the settings for the Roku device, go to Audio → Digital Output Format → Custom, then make sure Dolby Digital is selected for the Dolby section. Can leave DTS off. Then go back to the Tablo app and try again.  This change allows VIDEO but no AUDIO on my television.  But at least there is video.  Seems like there is an issue with audio after the Roku updated to v14.

   Restart. Factory refresh. Reset WIFI.

4. Description of the exact behavior of the issue

   Can’t play recorded videos or watch television channels in Tablo. When action is selected it shows the action arrow. The action arrow ends and you are then back to the starting position for the action.

   This has been about 3 weeks!

[Mbroo51858]

Guess we all need to run out and get one since Roku isn't fixing the problem.

[moby2]

Ordered a new Firestick today. Amazon had this one 40% off next day delivery. I will see how this works. Hopefully well since Dish cuts off the 26th!  We are living on someone else’s timeline so a loss of sale is regrettable to you but necessary for me!

[moby2]

Goodbye Rolu,  This has been more arduous than climbing up to repair and realign my antenna!

[Kempkerr]

Same problem here. 4 roku sticks all quit playback after the update

[rmwojcik]

We stopped being "understanding"... I'm now on a mission to warn my community to boycott roku and not purchase their products going forward.

If you simply rolled back your previous software that WORKED with tablo,  you would have happy customers.  Obviously there's some profit here preventing your fixing this.

I'm done, but my information campaign has only just begun.

Roku, you truly SUCK!!

[rmwojcik]

Done.

I'm telling everyone I can.

Might be like shouting into the wind, but I will NEVER purchase another roku product EVER AGAIN. 

[rowque]

I have higher expectations, and requirements from my vendors.

You can fix this Roku.. I do not want Google and Amazon to take over the world.

Best Buy has high expectations too. Right in their TV sales area. They have specific shelves with Rokus, Tablo 4th generation, and antenas. Right next each other. Chromecast and Amazon boxes are not even in the store. You can order them and they’ll deliver the google box in 2 days, they sell TV’s with Roku built in.

You guys need a coach and get off the couch.

[Philosophy365]

Has anyone gotten their issue resolved yet or are we all still waiting around for it to get fixed? 

[andyross]

Tablo has posted some app updates. It was recently updated 0.8.801.

Tablo Roku App (4th Gen) Update (v. 0.8.801)

• Fix for shows not displaying in Library after being watched
• Maintains filled progress bar below fully watched airings
• Fix for ‘boxes’ appearing in the player in place of numbers on Roku OS 14 devices
• Fix for issue where the live grid could be unclickable during certain time windows

Note: The Roku OS 14 bug preventing some users from viewing OTA content is not addressed in this release. We are actively working with Roku on a solution.

You are better off following the Tablo forums to keep up on updates.

https://community.tablotv.com/