Issue Tracking Board

[rmwojcik]

Google stick works great

[rmwojcik]

Amen!

[rowque]

It works for the first 5 live channels, and the last 64 (total 69).
It's possible that it over-writes the channel list, or limits the number of channels.
I did not notice this before because they were all filtered, non-favorite channels.

I checked over 100 channels on two Roku devises with exactly the same results.

Roku Express HD - 3960RW
Roku 3900X
Roku 3

Thought it was only the first 5 on the channel list as the rest seemed to fail.
Then I noted it also included the last 64 in order on the list!

Failure: selected channel dropped back to the guide on both live TV and a recorded show.

Recording:
A new working live channel recording works and can be re-played.
An old non-working channel recording can NOT be pre-played.

First 5:
ion, iFC Film Picks, Walking Dead, Laff More, History Time, 

Last 64:
Stories By AMC, AMC Thrillers, ion/MYSETRY, TOTLA CRIME, etc... 

[dula]

Table 4th Gen 2 Tuner
Try to watch a OTA Live program, or recorded OTA Live program and it just goes back to the Tablo Guide.  Tablo-specific streaming channels on Tablo work fine.

• Roku device model, serial number, device ID, and current software version.
  M: 4801RW - Roku Ultra
  SN: X01000S5KENE
  DID: S0DD3235KENE
  Software Version: 14.0 (Through Tablo app it shows 14.0.4)
  
  
• Tracker ID
  Issue ID: NE-424-218
  
  
• Channel build version and TV Make/Model
  Tablo App Version: 0.8.800-734366
  Samsung 55" not sure of model (it's an older TV, maybe 6-7 years old)
  
  
• Specific troubleshooting steps taken
  In the settings for the Roku device, go to Audio → Digital Output Format → Custom, then make sure Dolby Digital is selected for the Dolby section. Can leave DTS off. Then go back to the Tablo app and try again.  This change allows VIDEO but no AUDIO on my television.  But at least there is video.  Seems like there is an issue with audio after the Roku updated to v14.
  
  
  

[rowque]

I now checked a third Roku device - 

Roku 4230X

with the same results (first 5, last 64 in the channel list work).

[frankjunkmail]

@rowque thx for the detailed information. Am I reading it correctly that you are NOT speaking of using an OTA antenna? Your steps are for live channels over the internet? 

[rowque]

I'm using an antenna.

All the channels work on other devices that access Tablo, just NOT on Roku.

I'm not sure why you're deducing that I'm not using an antenna.

[frankjunkmail]

@rowque my bad. Sorry. I thought you mentioned "live channels" and that maybe think you were talking about the live tv Roku channel that brings in TV channels via the internet. I haven't experienced the exact Behavior you have so I was trying to figure out just more about the problem and what we're all dealing with.

[rowque]

Other devices that access local the Tablo access all channels.

For instance the Tablo app on my iPhone works.

Let me try this... I'll disconnect my antenna.

Now - only the first 5 / last 64 work on my iPhone Tablo App (not fully confirmed, but a few channels validates this).

Re-connect my antenna and all the channels work on the iPhone/Tablo app.

The local antenna Tablo channels fail on Roku while the internet channels do not.

So the theory is: This is not because I don't have an antenna, It's because the Roku OS has an issue.

[RokuTakashi]

Hi, Community users!

We appreciate your ongoing cooperation with the current issue of the Tablo TV.

Our team is actively gathering all of the information that you provide as we are currently working on the issue. Your patience and understanding are greatly valued by our team, and we will make sure to do our best to work on this matter dligently.

Best wishes,
Kash