Issue Tracking Board

[Allen220]

Really. I wad on the phone with support this morning and their final answer was to run a cable from my antenna to my TV. Thats insane. Please roll 14 back to 13 until you figure it out.

[DVRinHouston]

Ok, this problem has lasted way too long.  I'm ready to update Roku's Wikipedia page with a small entry about this disaster.

Anyone wish to help me get the wording right?  Thanks.  E-mail me at Roku@ArtSmart.tv .  Thanks.

[olmstedsb]

Good news...Besides three Roku devices, I have an Amazon fire stick on which the Tablio app works great. Hum, wonder which hardware I will be using...humm. Maybe I need to get more of those and trash the Roku ones.

[kenweber63]

I have the same issue. I have 4 tvs and 4 Roku devices. And just purchased a Tablo 4th Gen 4-Tuner Over-The-Air (OTA) DVR

I have (2) Roku Express model 3960X devices that do not work no matter what tv I place them on.   Tried everything, factory reset, reboot router, etc, etc.

However it does work on these Roku devices no matter what tv i place them.

Roku Streaming Stick 3810X - seems to work so far

Roku Express 3930X - seems to work so far

I have a Verizon network.

I am very disappointed, not sure what the issue is but they should spend more on quality assurance and testing then on advertising.

[RLJ2]

It looks like Roku has been dealing with this for 2 weeks now.  I agree why can't they move back to the previous update while they work this out? This is very frustrating.  

[RokuTakashi]

Hi, Community users.

We appreciate your efforts in keeping us informed and updated with the present issue of the Tablo TV app.

Please be advised that we're currently investigating the problem of the Tablo TV app.

In the meantime, we'd like to encourage your assistance in reporting further issues in this regard.

1. Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)

2. TV Make/Model:

3. Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

4. Troubleshooting Steps Taken:

   • Any steps you've already tried to resolve the issue.
5. Description of the exact behavior of the issue

Thank you for your ongoing support and patience as our team is working on this matter. We hope for your response in this thread with the necessary information, and we will make every effort to help you

Best wishes,
Kash

[Frito1984]

I have the roku 4k and now my tablo recorded and live tv content is no longer available.  Kicks you back to the guide when trying to view anything. I have tried all the resets and reinstalling and still no luck and lost all my recorded content in the process

Model 3941x2 Roku 4K+

Serial number X02200E0E67P (S0HAK3C0E67P

Software version 14.0.4 build 12221-E4

Gc version 12.4.17

Issue id 7P-423-325

Timestamp 2024-10-20T23:25:04Z

[rowque]

Roll back the 14 update! Do not roll out beta versions, even if you have to roll out a version 13 under a newer version number. There is no excuse for this issue to last over 3 weeks. Just Bo it

[rowque]

I have several Roku devices, (4 )and I can list them all, but each one worked fine until the 14 update occurred. I even plugged in a 5 year old device and it still worked. Very pleased that it worked as it was version 13.5#. Next time I got on it was updated 14 and didn’t work. I know what the problem is. Version 14 didn’t work, call me a newbie if you want, but my deductions are solid.

[rowque]

From another angle. What Roku product series does support Tablo? I’ll just buy one,