Forum Discussion

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago
Solved

[Solved] OS 13 YouTube TV freezes when fast-forwarding

Hi Community users, We are aware that some users are experiencing an issue with YouTube TV where fast forwarding results in the channel freezing. UPDATE (9/5) We believe the issue was resolved....
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    7 months ago

    Hi everyone,

    We believe that the issue was resolved for most folks! If you're still having trouble, please start a new thread with the OS build and channel version. We're closing this discussion now and marking it as solved.

    Thank you for choosing Roku and for your continued participation in our community. We appreciate your patience and understanding.

    Happy Streaming! 💜
    The Roku Community Team

gjcnjc's avatar
gjcnjc
Channel Surfer
12 months ago

Roku Ultra 4660X, serial: YJ0091418233, device ID: CK48A9418233, OS version: 13.0.0, Build 24056-46, Channel version: 2.22, Build: 110005581

I was unable to get the tracker ID but did try about 5 different times while buffering circle was turning.  Pressing home button 5 quick times and the first or second back it just went home without any message.

 

fast forward would freeze but mostly when going back just clicking a few times after going forward a few times.

gjcnjc's avatar
gjcnjc
Channel Surfer
12 months ago

reference gjcnjc posting above.  I failed to include some other info.

Roku connection speed: 90Mbps with new modem.  Previous modem Roku had connection speed 72Mbps.

Issue with YouTubeTV. 

Replaced Xfinity modem / router with new model.  Replaced cables.  Xfinity ran their checks multiple times over the past 6 months without issue and I have no throttling issues.

This freezing issue has been on going for months.  Also sometimes the program goes back to the beginning.