Issue Tracking Board

[Suze417]

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[UtahUser]

I responded to moderator Arjiemar request for configuration and the Tracker ID on Sunday. It is now Thursday and have heard nothing further to update my problem.

I commend Arjiemar for being right on top of my earlier messages. This is encouraging if not great in comparison to other vendors whose forums and discussions get no response at all. However, four days without any response on progress or even a description of what that Tracker ID revealed about my problem is annoying. Why have a error code without a description?

[Kj101]

I have 2 Roku tvs and have to do all

of these steps more than once a day!

my mom who has dementia cannot keep track of how to work it so is always needing help. I think I’m ready to toss it and start with another brand that has better service. The “chat” is a waste of time and all this forum is a repeat. Too bad I really wanted to love Roku. 

[dikgabrown]

I have the same problem. My newest ROKU TV has a problem staying connected, and I have to reset the connection. It's not just one step because the TV can't find the Internet, even though after reset, it finds it, and I have to put in my password again. The other two TVs, computers, and phones stay connected, so it has nothing to do with the Internet—only this ROKU TV!

[Jkubala]

Report tracker 

model c22x - Roku tv

X00100umv3d7

13.1.4 build 1510-94

issue id d7-263654

[Madmatt]

I went ahead and did a full Factory Reset last week. It's been fine ever since and reconnects to my router and internet upon every power up now.  

[Brock82]

I am also having the same issue with my Hisense Roku TV.  Looses network connections after its shut off and when you turn it back on it cant connect.  Have to power cycle the tv then it automatically connects again. 

[RokuReynan-L]

Hi, @Jkubala.

Greetings from the Roku Community!

We greatly appreciate you for providing us with the requested details accurately! We will definitely forward your information to the appropriate Roku team for review. In the meantime, we thank you for your patience and understanding as we work on this.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[ezhilan007]

Internet gets disconnected every time I turn on TV. 

I have obviously done the basic steps of restarting TV, restarting Router, trying hotspot etc.

The issue is it says 'not connected' on the home page. When I go to setup connection page, the WIFI is not even being detected, it keeps searching. So I looked at multiple things online, and found one solution which is follow two steps as narrated in this video: https://www.youtube.com/watch?v=BuqyocJU5uM

It does work after the 2nd step which is restarting the TV using a remote button combinations. But the problem is as soon as I turn off TV and after a few hours I turn back on it is the same thing all over again, I have to follow these steps and it works. So basically I have been doing it once in the day and don't turn off till the end of day everyday. This has been such painful process. I have attached a pic with system info from the TV

The 2 steps are button combinations on the remote as follows

1. home button 5 times, fwd, play, back, play and fwd. It opens up settings page where I enable network pings (its usually enabled, i disable & re-enable it)

2. Restart - home buttone 5 times, up arrow, back twice and fwd twice.

Please provide a proper permanently solution, I really am not inclined to buy another Roku TV with this experience. I have a Google TV at home, no issues and also reaching someone on chat or call is much easier. Roku doesn't have any one that I can reach out to solve. This blog back and forth messaging is so slow and such a mere waste of time.

[RokuJechealR]

Hi @ezhilan007,

Welcome, and thanks for posting to the Roku Community!

We appreciate you letting us know about the connectivity issue with your Hisense Roku TV and the steps you took to resolve it. We apologize for the inconvenience this has caused.

Please be advised that we are aware of the issue and that the appropriate Roku team is currently working on it. We also acknowledge the device information you have provided and will update the relevant team with this for additional details for the investigation.

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

We hope for your patience and understanding as we work on the issue. This thread will update you with further developments about our investigation.

All the best,
Chel