While I do not think we will get a positive result from this, here's the info requested
TCL MODEL: 50S423
Hardware ID: 7130X
Software version: 13.0.0 build 24062-30
ISP: Spectrum
Router: TP LINK MUSH SYSTEM
I have two Roku TCL TV’s and one Roku Express. One of my Roku TCL TV’s keeps losing connection and it is closer to the WiFi router than my other Roku TCL tv. My other Roku TCL tv is not having any WiFi connection issues and neither is my Roku express. The Roku TCL tv light keeps blinking and then it will say lost connection. This has been going on for about 3 weeks now. I restart the tv each time and when it loads back on its shows excellent connection. Can someone please help me figure out why this tv is doing this. I was thinking it might be a bug, by the way I checked for software update and it shows the tv is up to date.
Welcome, and thank you for posting here in the Roku Community, @TiTi_21!
We appreciate you reaching out for support, and we'd be happy to offer some help and provide further information about this.
Check your network connection:
For reference, you may check our support article dedicated to this:
I hope you find this information helpful.
Best regards,
Carly
I was experiencing the same thing. I believe I solved it by hardwiring the connection. I bought a TP Link extender for about 15 dollars and connected it with an ethernet cable to the TV. Then I confirmed settings (wired vs wireless, it changed automatically) Seems to have fixed it. Better than buying a new TV.
I have the same issue. Ebery night I switch the TV on and it says no connection. I go until the menu and select restart and the WiFi is working once it restarts.
My phone works fine with the WiFi so it isn't the WiFi.
I have the same issue. Every night I switch the TV on and it says no connection. I go until the menu and select restart and the WiFi is working once it restarts.
My phone works fine with the WiFi so it isn't the WiFi.
This is a recent issue on my TV and I see a few others posting similar recently which hints at a firmware update issue.
My TV reports the last system update as being 7th June 2024
That's interesting you are experiencing it too, so it's not a wifi issue. I believe it is a bug tbh
I exited YouTube TV to go to the home screen to check the settings to see when my TV was last updated and right when I entered the home screen it said not connect when I was watching YouTube TV previously. My TV was also last updated on June 7, 2024, yes I agree it must be a firmware update issue.
I have excellent wifi and a wifi 6 router and a router extender, I haven't experienced this before even with all my devices using wifi and it's only that one Roku TCL tv that is losing connection.