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Normdeb72
Channel Surfer

Re: My Onn TV won't stay connected to wifi even though I have a excellent internet connection

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The tv connects to the internet. At night or if the tv is off for an extended time we have to reconnect it. It’s annoying but I guess it’s better than nothing. 

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RokuJechealR
Community Moderator
Community Moderator

Re: My Onn TV won't stay connected to wifi even though I have a excellent internet connection

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 @Normdeb72,

Thanks for the note!

Sometimes, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue. 

Check out some wireless troubleshooting tips here: 
Tips for improving the wireless connection to your Roku® streaming device

Please keep us posted on what you find out.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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Ginny_
Reel Rookie

Re: My Onn TV won't stay connected to wifi even though I have a excellent internet connection

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I was running into this issue back in February. I contacted CS and was told it was my wifi that was the issue when my other devices had no issue connecting. This issue is now occurring again. As soon as I connect to the wifi and try to stream anything my Onn Tv will immediately disconnect from the wifi. This is driving me insane because I can’t even use the tv at this point. I have tried every reset imaginable and nothing has fixed this issue so far. I really feel like it’s the tv itself because I have no issues with my other TV’s or devices. Please fix this issue. 

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RokuJechealR
Community Moderator
Community Moderator

Re: My Onn TV won't stay connected to wifi even though I have a excellent internet connection

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Hi @Ginny_,

Welcome to the Roku Community!

We are interested in learning more about the problem you are experiencing. Are you encountering any error messages or error codes? Who is your ISP? (Internet provider) In addition, could you specify the troubleshooting steps you have taken to resolve the issue?

With more detailed information, we will be able to assist you further.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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Pb7616
Newbie

Re: My Onn TV won't stay connected to wifi even though I have a excellent internet connection

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Are you gonna give actual advice or are you committed to being useless? Asking for the forum

RokuJechealR
Community Moderator
Community Moderator

Re: My Onn TV won't stay connected to wifi even though I have a excellent internet connection

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Hi @Pb7616,

Thanks for the first post to the Roku community!

We understand that you are eager to find a resolution to the issue you've been experiencing. Please keep in mind that for us to help you, we'll need to gather more details or information to figure out the root cause of the issue and provide the best assistance to resolve it.

We appreciate you sharing your thoughts and value your feedback as our valued customer. We always aim to provide our customers with the best streaming experience and convenience when using our services, and we value your input.

Feel free to keep us posted, and we'll continue assisting you from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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Normdeb72
Channel Surfer

Re: My Onn TV won't stay connected to wifi even though I have a excellent internet connection

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I have answered so many times. I’m done. 

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Smoore304
Newbie

Re: My Onn TV won't stay connected to wifi even though I have a excellent internet connection

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Using a cellular hotspot does not fix the problem. I use a hotspot and have the same issues. Why can’t you just admit, with so many people having the same problem, that your TV IS the problem and fix it? My guess is probably a cheap, **bleep** internal wireless receiver. 

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AltonS
Newbie

Re: My Onn TV won't stay connected to wifi even though I have a excellent internet connection

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But I have to login every day?

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Sarah726
Reel Rookie

Roku TV Suddenly Unable to Connect to Network

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About a week ago, my Roku TV stopped automatically connecting to my wifi when turning on. All other home devices are connected fine. I have reset and unplugged my router, and unplugged the tv. When in Network/setup connection menu, the wireless scan with just scan forever and not show me a list of networks. To work around this, I must do a system restart under the power menu every time I turn on the tv. Any suggestions?

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