Issue Tracking Board

[Mimi479]

I did the software update, 2x

The 5x on the two buttons. I even removed my YouTube app! 

Device ID SOA2625XT5KH

MY NEXT step is throw the TV out!  Hisense 50" 

I'm spending too much time on this!!

[Mimi479]

Omg, it finally worked!

Thank you, 4 days of **bleep**!

[RokuMaryEF · Accepted solution]

Hey everyone,

We believe this issue may be resolved.

• If you still have the app tile on your home screen, select it and press the * button on your remote. Choose the option to update the channel.
• If that doesn't work, check for a system update: Home > Settings > System > Software Update > Check Now.
• You might need to re-install the app from the Channel Store after updating your system.
• In some cases, restarting your device might help: Home > Settings > System > Power > Restart.

We're marking this thread as solved, but if you're still having problems after trying these steps, please create a new thread and include your Device ID.

Thanks again for your help!

Best,

The Roku Community Team

[Ajohn21]

Where do you see “Apps on Roku” at? I have looked in my Roku app and clicked devices, clicked on the device I want and I can only find “Recent Apps” but it does not let me delete or edit them. 

[MW5812]

You are right. The App has changed. Actually, I think it's an issue with the app. It's bringing up the remote when you select your device under Devices. It didn't used to do that. And since they have an "menu icon" for Remote, then not sure why selecting a device under Devices also brings up the remote. Looks like the app is broken now. Hopefully Roku will fix it!!

[MW5812]

I opened a discussion hoping to find a solution for the Device option in the app. If you want to see my post, it's titled "Devices on Roku mobile app does not display "Apps on Roku" anymore" and is under the "Roku mobile app" category. I will try adding a link!

https://community.roku.com/t5/Roku-mobile-app/Devices-on-Roku-mobile-app-does-not-display-quot-Apps-...

[RokuJharra-Q]

Hi Community Users!

Welcome to the Roku Community!

We understand that the YouTube TV app isn’t showing up on your Roku Home screen. No worries—we’re here to help you fix this issue!

Could you please follow the troubleshooting steps mentioned by @RokuRiamie-D? It would also be great if you could add this app using the mobile app. 

If the issue persists after the update, please provide us with the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel, and press the star * button of your Roku remote)

We eagerly await your update!

Best,
The Roku Community Team

[MW5812]

Here is the new solution. (Changes to the mobile app made the steps in the original solution not quite accurate).

If you cannot see an app on your home screen, but when you search to add it you only get "Open App", you need to remove it and re-add it this way:

Open the Roku mobile phone app. Select Search (icon at bottom of screen). Type in the name of the app that is missing on your home screen. (Example: YouTube). The app icon will come up. Select it and another screen comes up with two options: Launch and Remove. Select Remove. Then return to your TV, search for your app and now you should get “Add App” instead of “Open App”. Add the app, then go to your home screen and it should show now. This worked using the old steps, but now that's changed, I would assume this will work with the new steps too.

[RokuJharra-Q]

Thank you so much for your post, @MW5812!

We’re grateful you took the time to share your workaround for the YouTube issue. It’s always great to see community members helping each other out, and your solution will help others facing the same problem in this thread.

If you have any more questions or need assistance, don’t hesitate to let us know. We’re here for you!

Thanks again!
The Roku Community Team