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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
10 months ago
Solved

[Solved] Update on Backdrops Channel Removal Issue

Hi Community users, We've received reports from some users who are unable to remove the Backdrops channel from their Home Screen.  Update (09/17): The issue should now be resolved. Update (09/1...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    10 months ago

    Hi Community,

    Thanks for reporting the issue with the Backdrops channel reappearing after attempting to remove it. We appreciate your patience while we worked on a solution.

    Update (09/17): The issue should now be resolved. If you're still experiencing problems removing the Backdrops channel, please provide the following information:

    1. Device ID: You can find this in your Roku device's Settings > System > About.
    2. Software Version: Also located in Settings > System > About.

    With this information, we can investigate further and provide more targeted assistance.

    Thank you again for your cooperation!

    Best regards,
    The Roku Community Team

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
10 months ago

Hi Community Users!

Thank you for engaging with the Roku Community.

We understand that some of you are encountering difficulties with removing the Roku backdrops feature.

Our Roku Team is currently investigating this issue, and we appreciate your patience as we work towards a resolution.

To assist us in resolving this matter more effectively, could you please provide the following information?

  • Roku Device Information:

    • Model: 
    • Serial Number: 
    • Device ID: 
    • Software OS/Version:

  • TV Information:

    • Make and Model: 

  • Tracker ID: When the issue occurs, press the Home button 5 times, followed by the Back button 5 times, and provide us with the Tracker ID that appears.

  • Steps to Reproduce the Issue: Please outline the steps you take that lead to the issue you’re experiencing.

Your detailed information will greatly aid us in diagnosing and addressing the problem. Thank you for your cooperation and support!

Best regards,
The Roku Community Team

sj4pres's avatar
sj4pres
Newbie
10 months ago

  • Roku Device Information:

    • Model: G813X = ROKU TV
    • Serial Number: X01200PJS8MK (S0DL626JS8MK)
    • Device ID: ? - built into TV
    • Software OS/Version: 13.14 / build 1512-CT

  • TV Information: ONN Roku TV 55 inch

  • Issue ID MK-370-839