Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago
Solved

[Solved] Update on Backdrops Channel Removal Issue

Hi Community users, We've received reports from some users who are unable to remove the Backdrops channel from their Home Screen.  Update (09/17): The issue should now be resolved. Update (09/1...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    2 years ago

    Hey everyone!

    We know some of you ran into an issue where the Backdrops channel kept reappearing even after trying to remove it.

    Update (09/17): This issue should now be resolved. 

    We’re marking this thread as solved and closing it out.

    If you’re still having trouble removing the Backdrops channel, please check the Community for other threads on this topic. If you don’t see one, feel free to start a new post so we can help you there.

    Thanks again,
    Roku Community Team

srobertanv's avatar
srobertanv
Reel Rookie
2 years ago

Here you go, @RokuMaryEF

Roku Device Information:

  • Model: TCL Model 32S327
  • Serial Number: YK00YA118635
  • Device ID: JDA0DY118635
  • Software OS/Version: 13.1.4 build 1510-48
  • Tracker ID: 35-368-348

 

Steps to Reproduce, Result, Expected Results:

  • Identical to what Lanhoj has written. Thanks Lanhoj.
RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Lanhoj, srobertanv

We acknowledge the information you provided and will update the appropriate Roku team with this.

We hope for your patience and understanding as we work on the issue. This thread will provide an update on further developments in the investigation.

Thank you!

All the best,
Chel

  • garystan1952's avatar
    garystan1952
    Streaming Star
    2 years ago

    RokuJechealR :

        The problem is in the programming the went into creating BACKDROP. 

        For one......the REMOVE command doesn't have a corresponding "action".