Forum Discussion

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago
Solved

[Solved] Smart Home Error - "The app isn't compatible with your device"

Greetings Community users, We are aware of the issue that some users are receiving an error message on the Roku Smart Home Mobile App stating, "The app isn't compatible with your device"  We have...
Fixed
  • RokuERey's avatar
    RokuERey
    2 years ago

    Greetings Community users,

    We are pleased to inform you that our team has released a new operating system (version 2.7.3). Please update the app as soon as possible, as we believe this will resolve the compatibility error that some of our customers have been experiencing. Thank you for your attention to this matter.

    In addition, if you're still seeing the issue feel free to get additional help with our support page here: How to fix the error "The app isn't compatible with your device" in the Roku Smart Home mobile app.

    Please be sure to let us know if this helps.

    Best regards,
    Roku Community Team

ntcfm1's avatar
ntcfm1
Reel Rookie
2 years ago

All the sudden, my Roku SmartHome App is saying "The app isn't compatible with your device" .  It worked last night; this morning I got an error.  Nothing changed on my phone over night - no updates, no app updates, nothing.  I followed the useless instructions, and sure enough, I verified my phone is still Play Protect certified.  The worthless instructions don't even mention what to do it your phone IS certified, and the app is in error.  My PlayStore is updated, and my device is Certified.  I don't know what to do now.  The app is obviously in error and someone needs to fix it immediately.

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! ntcfm1,

Thanks for posting here in the Roku Community!

We appreciate you reaching out to us about your Roku Smart Home App. We're pleased to assist.

If you receive an error "The app isn't compatible with your device" in the Roku Smart Home mobile app, the app may not work because your phone or tablet is jailbroken, rooted, or running uncertified software.

For further assistance, we recommend reaching out to Google Android support or the Android Help Community after completing the recommended troubleshooting steps.

Please keep us updated on any developments. We are here to assist you further and look forward to hearing back from you.

Thanks,
Arjiemar

  • fountainhead's avatar
    fountainhead
    Reel Rookie
    2 years ago

    Hi There, 

    I've got the same issue as the other user above -- my device is compatible and certified, my phone is not rooted, not running uncertified software and I'm suddenly unable to access my security cameras. It was working fine last night and is now not functioning at all. Please address this issue ASAP.

  • Fran702's avatar
    Fran702
    Reel Rookie
    2 years ago

    So when we reach out to support or the community what exactly are we trying to to troubleshoot? Nothing pops up in those other areas regarding the Roku home app not being compatible.. I have no idea what to look up on how to fix it since my phone is certified. 

    • nettealj's avatar
      nettealj
      Newbie
      2 years ago

      I had the same problem and couldn't figure out how to fix the problem from the instructions. I uninstalled the app from my phone and reinstalled it. Works fine now

      • Fran702's avatar
        Fran702
        Reel Rookie
        2 years ago

        Thank you. I just did the same and it works!