Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago
Solved

[Solved] Roku TV Shuts Off Unexpectedly

Hey everyone, Update 1/16/25: We think we've found a fix for this issue, but it's only affecting a few users. We're sending it out to some folks for testing. Want to help? Send me a PM with your ...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    6 months ago

    Hey everyone!

    Update 1/16/25: We think we've found a fix for this issue, but it's only affecting a few users. We're sending it out to some folks for testing right now.

    Want to help us test it out? Send me a PM with your Roku TV Device ID (found in Settings > System > About).

    We'll be closing this thread now. Thanks for your help and patience!

    Thanks,

    The Roku Community Team

144's avatar
144
Newbie
7 months ago

I just got this TV and when I power on the tv with the remote and then press the right arrow button to navigate to the apps, the tv powers off. It seems like the arrow button briefly acts as if I pressed the power button again. Once I turn the tv back on everything works fine, but I continue having this issue after the TV has been off for a while. Is it the remote? Is it the TV? I called support and the lady had me reset the TV and it seemed to correct the issue, but it started doing it again. Does anyone know a fix. It’s annoying and I don’t want to have to return the TV.