Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago
Solved

[Solved] Roku TV Shuts Off Unexpectedly

Hey everyone, Update 1/16/25: We think we've found a fix for this issue, but it's only affecting a few users. We're sending it out to some folks for testing. Want to help? Send me a PM with your ...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    6 months ago

    Hey everyone!

    Update 1/16/25: We think we've found a fix for this issue, but it's only affecting a few users. We're sending it out to some folks for testing right now.

    Want to help us test it out? Send me a PM with your Roku TV Device ID (found in Settings > System > About).

    We'll be closing this thread now. Thanks for your help and patience!

    Thanks,

    The Roku Community Team

Davidsco27's avatar
Davidsco27
Streaming Star
8 months ago

STILL waiting for Roku to resolve your issue. All useless FAQ suggestions do NOT resolve the issue. It is extremely annoying. Maybe people should buy FireTVs this holiday season instead. Tired of having to turn the TV on twice

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago

Hi Roku Community,

We’re aware that some Roku TV users are experiencing an issue where their TV shuts off shortly after being powered on.

Update 11/22: We've identified the bug and may have a fix. We're asking to send this fix to customers who are affected for testing. Thanks to everyone who reported this issue—it's impacting a small subset of users, and we're working to resolve it quickly.

If you'd like to participate in testing the fix, please send me a PM with your Roku TV's Device ID (Settings > System > About).

For visibility, we’ve marked this post as Solved, though the issue is still being investigated.

Your feedback is crucial in helping us address this promptly. We appreciate your patience as we work on a solution.

Thank you for being part of the Roku Community!

Best,
The Roku Community Team

  • graigstone's avatar
    graigstone
    Reel Rookie
    7 months ago

    How can something be listed as solved when it's still being investigated?

    • tbnmaw100101's avatar
      tbnmaw100101
      Channel Surfer
      7 months ago

      mine too any solution? Thanks 

  • TaylorMichelle's avatar
    TaylorMichelle
    Newbie
    7 months ago

    Where is the fix?

  • SoFrustrated2's avatar
    SoFrustrated2
    Newbie
    8 months ago

    I have this problem too and none of the solutions I could find online works.  How do I PM you?  

    • Davidsco27's avatar
      Davidsco27
      Streaming Star
      8 months ago

      Check for an update 

  • TSaggas's avatar
    TSaggas
    Newbie
    8 months ago

    Hello, We are experiencing this problem where our (two) ROKU televisions Device ID number (S03P613PLJ37) and Device number (S077211K66RL) are turning off every single time we turn them on.  Any help to fix this would be helpful.  Thank you  Tim Aggas   

  • nicknick9109's avatar
    nicknick9109
    Newbie
    8 months ago

    Hello Mary, I am having similar issues as described, I am brand new to this forum, and I can’t seem to figure out how to send a private message to you with my tv’s info for the test fix. Any help would be greatly appreciated. Thank you. -Nick

  • K1500's avatar
    K1500
    Newbie
    7 months ago

    Hello,

    I am a newly registered user. My RokuTV exhibits these symptoms. I have sent you a DM with my device ID. Thanks for the help!

  • Davidsco27's avatar
    Davidsco27
    Streaming Star
    8 months ago

    I just installed it last night, so we'll see how it goes

  • bsumrall's avatar
    bsumrall
    Newbie
    7 months ago

    SONY738P4LRM Device IF for patch to fix unrequested shut down 

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    7 months ago

    Hi Roku Community users,

    We appreciate everyone who has reached out to let us know about the issue of Roku TVs suddenly shutting down. Thank you for sharing the details and providing helpful information.

    If you are experiencing this issue, please check your inbox, as we’ve sent a message requesting more information to assist you further. Your input will help us work towards a solution.

    We appreciate your patience as we investigate this matter and work to resolve it as quickly as possible. Please feel free to reach out if you have any further questions or concerns.

    Thank you for being part of the Roku Community!

    Best regards,
    The Roku Community Team

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      7 months ago

      Hello Roku Community users,

      Thank you for reaching out and letting us know about the issue you’re experiencing.

      Could you please provide a bit more detail on the following to help resolve this as quickly as possible?

      • The exact behavior you’re seeing with the device.
      • When the issue first began (approximately when).
      • Any troubleshooting steps you’ve already tried.
      • Please share the Device ID/Serial number so we can investigate further.

      We appreciate your cooperation and look forward to assisting you in resolving this issue.

      Thanks again,
      The Roku Community Team

    • tbnmaw100101's avatar
      tbnmaw100101
      Channel Surfer
      7 months ago

      [personal information removed] I need help mine stops working randomly barely used it is less than 2 months old 

    • jeffreyjh's avatar
      jeffreyjh
      Newbie
      6 months ago

      One-month-old Roku Plus Series TV here that powers off right after power-up It happens about once a day. Device ID is SONX747GPGK4.

  • TomW1's avatar
    TomW1
    Reel Rookie
    7 months ago

    My Roku plus series tv has the bug where it shuts down immediately after turning on.  I purchased this tv within the last two weeks from Amazon.  It seems like the tv was never shutoff and was in a power saving mode and my turning it on was really turning it off. Turned on with no issues immediately after powering down.