Hi Community users, We are aware of an issue where some Roku devices are getting stuck in recovery mode. We believe the OS 14.1 update has addressed this issue, but it seems that some TVs aren't updating automatically. If your TV hasn't updated yet, please send me a private message (PM) with your Device ID, and we can assist in pushing the update through. We're closing this thread now. Thanks so much for your patience! The Roku Community Team

Hey everyone, We believe the OS 14.1 update has resolved the issue for most devices. However, we’ve noticed that some TVs may not be updating automatically. If your TV hasn’t been updated yet, please send us a private message (PM) here with your Device ID. We'll be happy to help push the update through for you. We’re closing this thread now, but thank you all for your patience and understanding! The Roku Community Team

[Solved] Roku Device Stuck in Recovery Mode

341 Replies

Replies have been turned off for this discussion

RokuMaryEF
Community Moderator
6 months ago
Hey everyone,

We believe the OS 14.1 update has resolved the issue for most devices. However, we’ve noticed that some TVs may not be updating automatically.

If your TV hasn’t been updated yet, please send us a private message (PM) here with your Device ID. We'll be happy to help push the update through for you.

We’re closing this thread now, but thank you all for your patience and understanding!

The Roku Community Team
SeanTHeaton
Newbie
12 months ago
It started in recovery mode as soon as I turned it on, It will not do a network update, and the codes it gives me for a USB update will not work either.
- DMullen
  Reel Rookie
  8 months ago
  This has happened to me too. The update work fine for my 24 inch but the 32-in is stuck in that same loop that you speak of. Been working on it for 3 days with tech's. BTW the chat keeps throwing you off for idle time and you have to find a new tech and explain it all over again and they start you on the first process over and over again. Then they send you to a specialist by the way you already asked for after the second time you were thrown off and you get thrown out of chat again for idle time this has been the most frustrating experience I've ever had with a piece of electronics. If it isn't fixed soon and I buy another TV it will not be an Onn TV with Roku.
  Version: 9.3.0*2558
  Serial#: X00700K4RPU0
  Device ID: S06D50A4RRPUO
  Roku TV: D802X
  Onn Model: 100012589
  No error code given and no way to get the settings.
- granjefe
  Reel Rookie
  8 months ago
  
  I've done the regular reset , the remote reset and in the unplugging and back plugging still returns to recovery mode continuously doesn't go to regular homepage
- daniel2311
  Reel Rookie
  8 months ago
  My 4 month old Onn Roku tv just went into recovery today and is also stuck there. I do not think i will buy another Roku device as this is my 5th and no help. There is other options.
bootsfields
Reel Rookie
9 months ago
I was watching TV on Saturday and all of a sudden my TV rebooted itself and has been stuck in recovery mode no matter what I do. I have pushed the reset and eventually it will take to the screen where I can choose my language and connect to Wi-Fi with the offered options to update,restart or factory reset. When I click the update it appears to complete and then puts me in the loop of turning on and off and then returns me to the same screen with the same options. Same if I choose restart or factory reset as well. I have also tried using the flashdrive but it says my current version is more up to date and a downgrade is not allowed. I've left the TV unplugged for a day,left it plugged in as well and tried all of the troubleshooting options suggested in the community that I have found with absolutely no luck or change. I have also rebooted my router and modem along with the TV to no success or change, no other devices I own are having any issues.Version is 81F.04E12221A Serial # is YK00K2002796 Device ID is KK488K002796 Hardware iD is 8511X RCA model is RTR3260-B-US That is all the info that I got and like I said it just cycles through no matter what i have tried back to the purple recovery mode screen. Any help would be appreciated if there is any to be had 🙂
- RokuJechealR
  Retired Moderator
  9 months ago
  Hi bootsfields,
  
  Thanks for your first post to the Roku Community!
  
  We understand that you are having trouble with your RCA Roku TV, which is stuck in recovery mode. We appreciate all the steps you took to resolve the issue.
  
  Please be aware that we have passed along your concerns and details to the appropriate Roku TV for further investigation. This thread will provide an update on further developments in our investigation.
  
  We sincerely appreciate your patience and understanding while we resolve this issue.
  
  All the best,
  Chel
  - McMuffun
    Newbie
    8 months ago
    I am having the exact same problem, any solution for this yet?
- LaShayia
  Newbie
  8 months ago
  Same issue - any updates? Solution did not work 😕
  - RokuArjiemar
    Retired Moderator
    8 months ago
    LaShayia,
    
    Thank you for the updates.
    
    Please note that we are investigating and diligently working to resolve the issue impacting a subset of our customers.
    If you have not already, can you please provide us with the following information:
    
    Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    
    Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    
    Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
    In the meantime, your patience and understanding is much appreciated.
    
    Thanks,
    Arjiemar
- Jecy
  Newbie
  7 months ago
  - RokuJohnB
    Community Moderator
    7 months ago
    Hi Jecy,
    
    Thanks for keeping us posted, and welcome to the Roku Community!
    
    We understand you have a problem with your Roku TV since it was stuck in recovery mode. We're happy to help. Please try the steps that RokuArjiemar provided above.
    
    Please keep us posted on what you find out.
    
    Kind regards,
    John
LoisF
Newbie
8 months ago
The TV went into Recovery mode and I am stuck in a loop. I tried the restart suggestions and nothing works. At first it wouldn't uodate but a reset would restart it back to the red screen. Now it will update but after restarting it takes me back to Recovery mode.
- Hamiltonlb
  Reel Rookie
  9 months ago
  All of a sudden this morning my tcl Roku tv shut off and on started to reboot then shut off again it’s been looping in this cycle all day. Won’t get past the tcl Roku tv screen before it shuts and repeats. I’ve unplugged for over 30 seconds and tried a different outlet. No power buttons on this model. Don’t know what else to do.
  - Fez817
    Newbie
    9 months ago
    Same thing happened to me this morning. From information I’ve gathered during some researching for the last few hours it appears they must have pushed out an update overnight that may have a glitch. I’ve come to the conclusion that we are out of luck until they realize this and patch their mistakes in a new software update. Hopefully it’s soon because I’m not a very patient person, lol.
- NGDAWGS
  Reel Rookie
  8 months ago
  Here is what worked for me. I tried many of the other suggestions in this forum but they didn't work for me.
  
  Hold the power button on your TV for a full minute. Mine was un bottom behind the logo and light.
  
  While pressing the reset button with a paper clip or something similar, watch the light by the logo. It will blink slowly and then blink a little more frequently. Let go of the reset button when it does. About 20 seconds on my TV.
  
  This got me out of the Recovery Mode loop and presented me with a different screen. Follow the prompts to get back up and running.
  
  #TCL #Recovery_Mode
  - RokuJechealR
    Retired Moderator
    8 months ago
    Greetings from the Roku Community, NGDAWGS!
    
    We’re pleased to hear that your issue has been resolved. We also express our gratitude for your patience, effort, and understanding in resolving the issue.
    
    Please let us know if there are other related issues that we can look into further.
    
    All the best,
    Chel
- Graci3face
  Reel Rookie
  8 months ago
  Roku tv: C124X
  
  TCL model: 50S421
  
  Serial number: X00000M31RXD
  
  Device ID: S03DD0631RXD
  
  Version: 939.00R02286A
  
  I cannot make a tracker ID from recovery mode.
  
  I have followed the on screen directions to update my tv via WiFi and USB multiple times. It says it is successful, restarts and goes back to Recovery Mode screen. It has been stuck like this since August. I have reached out to chat and they’ve told me there isn’t anything to do, but continue waiting. I haven’t had this tv working for 3 months now.
  - Holo
    Newbie
    8 months ago
    Having the recovery screen issue. I've tried doing a factory reset and it just sends me back to the recovery mode screen after restarting a couple of times.
    Version: C49 30R02892A
    Serial Number: X00700GEGKEP
    Device ID: S0C9F17EGKEP
    Roku TV: D813X
    Onn. Model: 100012589
RokuMaryEF
Community Moderator
7 months ago
Hello Community,

Thank you for your continued patience as we investigate the issue of Roku devices getting stuck in recovery mode.

To assist us in resolving this issue, we kindly ask that you provide the following details:

Roku Device Model

Serial Number

Device ID

Current Software Version
(You can find all of this information in Settings > System > About)

Additionally, please provide the Tracker ID. To retrieve this, press the Home button 5 times, followed by the Back button 5 times, and share the ID that appears.

If you’ve already performed any troubleshooting steps, please let us know what actions have been taken so far.

For better visibility and reference, we will mark this post as "solved." However, we will continue to update this thread as soon as we have more information.

We truly appreciate your help in this matter!

The Roku Community Team
- Ewenjames
  Reel Rookie
  7 months ago
  Tried using a FAT32 formatted 2gb USB drive as per website instructions, tried wireless updating several times, still stuck in a boot loop for the last couple of days.
  ONN 43"
  Version EGC.02R01274A
  Serial Number X0200065C12G
  Device ID S0THF385C12G
  Rock UV H816X
  onn model 100069992-CA
- RoguTokes2
  Newbie
  7 months ago
  Version: DDA.50R02318A
  Serial Number: X02000GYTL64
  Device ID: S0LDM28YTL64
  Roku TV: H103X
  TCL Model: 32S355
  
  Tracker ID not given even after pressing home button 5 times and back button 5 times. My TCL Roku TV is stuck switching between the recovery mode screen and the red TCL Roku TV screen. Unplugging the tv, pressing and holding the reset button, pressing and holding the power button, and USB update does not work. I have typed in my internet connection information multiple times for it to go back to switching screens. My tv has been going back and forth all day. I have never had an issue with my tv until now. I cannot afford to buy a new or used tv, especially if this is going to happen again.
- RecoveryModeSux
  Newbie
  7 months ago
  Version: 939.00R02286A
  Serial #: X000001UT7MP
  Device ID: S036D04UT7MP
  Roku TV: C105X
  Model: 50S425
  
  My TV is in Recovery mode. It started outta nowhere today.
  I bought this TV in 2020 and I had it in storage last year July 2023, and just took it out to put in my bedroom last weekend. Today it was working perfectly until about 10 this morning. Purple recovery mode screen. Tried to reset, unplugged from the power source and still the same problem. No the TV will start, end up in recovery mode then turn off again and repeat the same actions. Please help!
RonEarp
Reel Rookie
7 months ago
Hi,

I have a 24" Westinghouse Roku TV that after a software update about a month ago would go into a continue boot sequence and would never allow you to get to a menu to run any apps or use the TV.

I used the factory reset button to reset the TV according to directions I found on the Roku site. After that the following happened:

1. TV Displayed a Roku icon for a few seconds.

2. TV shows recovery mode where you connect it to a network. This was successful.

3. TV shows recovery mode, downloads an update and completes.

4. TV displays restarting.

5. TV displays the Roku icon

6. Goes back to step 3.

The TV will repeat steps 3 through 6 for hours on end. It never stops, you can never use the TV. I have used the reset button multiple times and the outcome is always the same. I have also tried to download and update the TV via USB and the outcome is the same. At this point this six month old TV is a brick.

Please provide a fix or an RMA, I wish to return the TV. And to think, I just recently purchased a 55" Roku TV and I'm not optimistic about it.
RonEarp
Reel Rookie
7 months ago
I'd like to add the TV details:

Serial number: X02000GL16LK

Device ID: S0RKJ3DL16LK

Roku TV: HE01X

Westinghouse Model: WR24HX2210
RokuJohnB
Community Moderator
7 months ago
Hi Jim97123,

Thank you for posting here in the Roku Community!

We would like to gather more information and investigate your concern about Roku TV more thoroughly. Can you please provide the following information below?

Could you send us a photo or video clip?

What troubleshooting steps have you taken so far?

For more information, you may check out this support article here.

We'll wait for your response.

Thanks,
John
Sashough
Reel Rookie
7 months ago
Is there an actual fix to this? My tv was fine until 3:00 am eastern time on Friday. I have tried every fix suggested and it has not worked.
- Sashough
  Reel Rookie
  7 months ago
  This is absolutely ridiculous, at this point we all deserve a refund for our useless tv
mmclaughlin207
Channel Surfer
7 months ago
Version 939.00R02232A
Serial Number X00000YTTMS7
Device ID S036D02TT7MS
Roku TV C105x
TCL Model: 50S425

Have done the reset and power cycle without success.

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[Solved] Roku Device Stuck in Recovery Mode

341 Replies

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