Issue Tracking Board

[Sashough]

Is there an actual fix to this? My tv was fine until 3:00 am eastern time on Friday. I have tried every fix suggested and it has not worked.

[jenniwuttunee]

Version DHC.50R01375A

S/N X01200X2MNEP

Device ID S0M83372MNEP

Roku TV G505X

RCA model RTRU5528-CA

Did a recovery, connected to internet, update successful, after restart the tv is stuck on ROKU TV screen

[mmclaughlin207]

Version 939.00R02232A

Serial Number X00000YTTMS7

Device ID S036D02TT7MS

Roku TV C105x

TCL Model: 50S425

Have done the reset and power cycle without success. 

[Aikblackbelt420]

I am having issues also getting out of recovery mode after a factory reset. I have it plugged in the Internet via Ethernet and the software update fails and won’t let me get out of recovery mode. I also tried to do update via USB through tv update.Roku.com and enter the serial number and put on a flash drive and it gave me 12 characters to enter on the website which it was invalid. 

Serial #X00100U79DDM

Device ID # S02471379DDM

Roku TV. C207X

Hisense model. 55R8+

Won’t update Version. 949.22R02473A

[Aikblackbelt420]

I am having issues also getting out of recovery mode after a factory reset. I have it plugged in the Internet via Ethernet and the software update fails and won’t let me get out of recovery mode. I also tried to do update via USB through tv update.Roku.com and enter the serial number and put on a flash drive and it gave me 12 characters to enter on the website which it was invalid. I have also press the reset button many times and left unplugged and left unplugged and plugged back in and it’s goes back to Recovery Mode and I can’t update the software or exit recovery mode and boot the TV normally  

Serial #X00100U79DDM

Device ID # S02471379DDM

Roku TV. C207X

Hisense model. 55R8+

Won’t update Version. 949.22R02473A

[RokuJohnB]

Hi @Aikblackbelt420,

Thanks for the post, and welcome to the Roku Community!

We appreciate the troubleshooting steps that you have taken so far, and we'd like to take a closer look into this issue that you had with the Hisense Roku TV since it was stuck in recovery mode.

Can you please provide the following information below?

• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Could you send us a photo or video clip?

We look forward to hearing from you soon and gathering your details.

Thanks,
John

[Ewenjames]

[Ewenjames]

Doesn't matter if I download the newest update for the TV and try it on USB or connect to wireless and do the update, or hold down the reset button with or without power, it always ends up back here.  Getting really annoyed, this has bricked a 13 month old television.

[Sashough]

This is absolutely ridiculous, at this point we all deserve a refund for our useless tv

[RokuArjiemar]

@Aikblackbelt420,

Thank you for the information,

We will pass this to the appropriate Roku team for further investigation. We look forward to assisting you in resolving this issue.

Please feel free to let us know if you need any additional assistance!

Thanks,
Arjiemar