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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
6 months ago
Solved

[Solved] NFL App Crashing

Hey everyone, We know some of you were having trouble with the NFL app crashing. Update 1/28: We believe this issue is fixed with the latest channel update! If you're still having trouble, plea...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone!

    Quick update on the NFL crashing issue.

    As of 1/28, we believe the problem has been fixed with a channel update.

    This post will be marked as solved and closed. 

    If you're still having issues, please don’t hesitate to reach out and create a new thread. We’re here to help!

    Happy streaming, and thanks for your patience! 💜

    The Roku Community Team

  • Carajillo's avatar
    Carajillo
    Reel Rookie
    6 months ago

    The following is what I sent to the NFL.   I've been in conversation with them since last week trying to get resolution to the fact that certain game replays either won't start at all or start and then close out the app and return to the Roku homescreen.   

     

    I’m sitting down now trying to play the full game replay of the Chiefs and Texans.   The replay starts, goes for a couple minutes then closes the app and returns me to the Roku homescreen.    I reopen the app, select full game replay and start the game and the replay starts, not at the beginning but a minute or so before the point where it cut off.  It’s starting as if I left the app and am returning to the game.   So I’m watching the same thing I saw before it cutoff for a minute or so however it progresses past the point where it cutoff and runs for another couple minutes before it kicks me out of the app and returns to the Roku homescreen.  I reopen the app and do it again.  It starts the replay about a minute before where it cutoff the last time I tried to watch and progresses past the point where it cutoff only to cutoff again a couple minutes later.    

    • Ezypup11's avatar
      Ezypup11
      Newbie
      6 months ago

      Having the same issue. 

    • Carajillo's avatar
      Carajillo
      Reel Rookie
      6 months ago

      Is this how I generate a tracker issue?  NFL Full Game Replay cuts off and exits the app after a couple minutes watching. 

      I've done all the troubleshooting including turning off things, removing apps and reinstalling, restarting them, changing privacy preferences etc.    

      I’m sitting down now trying to play the full game replay of the Chiefs and Texans.   The replay starts, goes for a couple minutes then closes the app and returns me to the Roku homescreen.    I reopen the app, select full game replay and start the game and the replay starts, not at the beginning but a minute or so before the point where it cut off.  It’s starting as if I left the app and am returning to the game.   So I’m watching the same thing I saw before it cutoff for a minute or so however it progresses past the point where it cutoff and runs for another couple minutes before it kicks me out of the app and returns to the Roku homescreen.  I reopen the app and do it again.  It starts the replay about a minute before where it cutoff the last time I tried to watch and progresses past the point where it cutoff only to cutoff again a couple minutes later.    

      I've been dealing with this problem related to games from last week as well.   It seems the problem goes away after the NFL posts full game replays without ads, i.e. the next day.   Unfortunately, that's not what I'm paying for.

      Issue ID 13-026-321

      Model 4630X - Roku Premiere+

      Serial Number: YROOEL326313 (7KA72E326313)

      Software Version:  14.1.4 - Build 7709-29

      GC Version: 12.10.27

      TimeStamp: 2025-01-19T06:41:44Z

    • pamscott's avatar
      pamscott
      Reel Rookie
      6 months ago

      Same.  It's aggravating, but what else can I do?  Getting pretty frustrated with the whole thing.  Maybe a Fire stick is the way to go.

      • thost19's avatar
        thost19
        Streaming Star
        6 months ago

        I'm not so sure that it's just the Roku. Last night the NFL app crashed on my 4k Express and also I had no audio only in the NFL app on my Xbox series X. Then we switched to my Firestick Max and watched almost the entire Championship game but it crashed near the end of the game. Seems like an NFL app issue to me. I have excellent internet speeds and all of my other apps work perfectly.

  • kinghumboldt's avatar
    kinghumboldt
    Newbie
    6 months ago

    Full game replay not working. Shuts off after few minutes. I even tried waiting until day after. Wake up in the morning and ready to watch. The problem is on Rokus end. I can airplay from my tablet to tv just fine. 

  • Thayward's avatar
    Thayward
    Newbie
    6 months ago

    Same for me, so frustrating!!!!

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      6 months ago

      Hi, Community users.

      Thanks for posting regarding the NFL App content with your Roku devices.

      Our team would like to gather more information for us to review and investigate the issue you have encountered with the NFL app and its contents.

      To assist us in the investigation, can you please provide the details below:

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
      • Specific behavior of the issue.

      Once our team gathers the information, we'll be able to investigate and proceed to necessary actions in addressing the issue.

      Keep us posted.

      Best,
      The Roku Community Team.