Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
6 months ago
Solved

[Solved] NFL App Crashing

Hey everyone, We know some of you were having trouble with the NFL app crashing. Update 1/28: We believe this issue is fixed with the latest channel update! If you're still having trouble, plea...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone!

    Quick update on the NFL crashing issue.

    As of 1/28, we believe the problem has been fixed with a channel update.

    This post will be marked as solved and closed. 

    If you're still having issues, please don’t hesitate to reach out and create a new thread. We’re here to help!

    Happy streaming, and thanks for your patience! 💜

    The Roku Community Team

ccog7777's avatar
ccog7777
Reel Rookie
6 months ago

Does anyone know if this fix's the problem:

If you are having issues with your NFL Roku application please follow these directions:
 
1. Please navigate to "Settings".
2. Choose "Legal & Privacy" then "Privacy Settings".
3. Choose "Performance".
4. Then mark Enable or Allow All.

I'm worried I'm not going to be able to replay the divisional round games starting tomorrow!  Please tell me we are not going to wait until after the playoffs to fix this ROKU TEAM?

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
6 months ago

Hi ccog7777,

Thanks for posting in the Roku Community!

We have coordinated this already with our Roku team for further investigation. To help us investigate the issue please provide us with the following:

  • Tracker ID
  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

Thank you for your understanding. We will wait for your reply.

Cheers,
The Roku Community Team

  • NFL_Fan_TX's avatar
    NFL_Fan_TX
    Newbie
    6 months ago

    The same thing happens to me.

    The usual response is to remove, restart and update everything, which doesn't work.

    Eventually someone at Roku admits that they need to fix something.

    It works for about a week then starts again. 

    I wish there was an alternative...

  • Grizz11's avatar
    Grizz11
    Reel Rookie
    6 months ago

    Do not unplug, uninstall or change anything. The fact is the app runs just fine on Amazon fire stick and the problem is in the Roku operating system and/or app code. Until Roku themselves acknowledge and admit the problem is not on the user end I would either buy a cheap fire stick or resign myself to watching on my phone or tablet. 
    Roku products are not what they used to be. I have issues with fluctuating picture quality, poor color quality as well as the football app issues. I replaced both of my 4k Roku sticks with brand new ones last year and the same issues remain. My download speed on my router is a consistent 400 mbs and none of my other devices including my fire stick have trouble. My love of Roku above everyone else has ended after 15 years.

  • Ezypup11's avatar
    Ezypup11
    Newbie
    6 months ago

    I am still having this issue as well. Unbelievable that Roku has not fixed this yet. I will not ever buy another Roku device. 

  • moshifinch's avatar
    moshifinch
    Newbie
    6 months ago

    We tried watching a completed game today (chiefs/Texans) and the app kept shutting down after 2-3 minutes of playback. We tried out other tv and the same thing happened. Ugh!! I haven't seen any solutions posted.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Hi Community Users!

    Thanks for keeping us posted on this issue. Please note that the team is currently investigating it and would like to gather more information. 

    To help us investigate further, please supply the following details below:

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • Channel build version (Highlight the app from the Home Screen and press the Star * Button)
    • Photo or video of the exact behavior of it. 

    Your cooperation is crucial to foster the review process. We are eager to get you back on streaming. Please get back to us soon. 

    Best,
    The Roku Community Team