Issue Tracking Board

[Rich64]

I disconnected the TV for 10 minutes. Everything has been restored for now. Thank you 

[Mpowell302]

I have it on the Live tv tile as I have for the past 7 years.   Never a problem until now.   I have the Roku version of a TCL tv.

[RokuMaryEF]

Hey everyone,

We're aware that some users are experiencing an issue where live channels may disappear.

Status Update: We're looking into it!

We recommend trying to use the following steps:

1. Press Home on your Roku remote
2. Use the directional pad to navigate to Settings
3. Go to TV inputs > Live TV > Hide streaming TV channels
4. Select Hide all

If you're still experiencing this issue, please try the following:

• Device information: model, serial number, OS version build
• screenshots of the screen
• Generate a tracking ID and let us know the Issue ID and GC version displayed on their screen.
• Where are you currently located?

We'll mark this thread as solved for now, but we're still working on a fix.

Best,

The Roku Community Team

[KristiG]

Same here! I waited over an hour for customer service and got no answer whatsoever. 

[Joshua2100]

Same thing.  I've restarted... factory reset... rescanned.... 

Nothing.  

[KristiG]

I had to hide my streaming channels to see the OTA channels. Vice verse 

[L_Lawson]

location 46001 - I do not know what my tracker ID is 

[noling967]

I was able to get local channels this morning and then all of a sudden at 11:00 AM central standard time I went to watch one of my shows on local TV and it was gone. What happened

[z94fm]

You are not the only one to have this problem. I have two tv's ( a tcl and a Hisense) that both lost local over the air channels. when I tried to rescan the saved channels are still there but the software will not recognize the channels. Was this a glitch in an update?

[RokuJharra-Q]

@L_Lawson Thanks for the reply!

To get the Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Looking forward to your response.

Best,
The Roku Community Team