Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
7 months ago
Solved

[Solved] Issue with Selecting Channels from Roku Home Screen

Hello Roku Community! UPDATE: 12:30 PM PST We’re aware of the issue where users are unable to select a channel from the home screen, and it’s currently under investigation. In the meantime, ple...
Under Investigation
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    7 months ago

    Hi Community Users!

    Thanks for bringing this issue to our attention. 

    Update 12/13/2024: We believe that this issue has now been resolved for most users. We appreciate your patience while we worked to get you back up and running. 

    If you're still experiencing the problem, please feel free to create a new thread so we can continue assisting you. 

    We will now close this thread and mark this post as resolved.

    Thank you for your continued participation in the Roku Community!

    Happy Streaming!💜

    The Roku Community Team

JoLiKMC's avatar
JoLiKMC
Binge Watcher
7 months ago

Roku TV Specifications

  • TV Model: Hisense 43R6+ (C256X)
  • Software version: 14.0.4 (12221)
  • Connection Type: Wi-Fi

Well, this is a new and unfortunate wrinkle.  My TV has turned into little more than a glorified screen mirroring advert machine.

Around 5 AM EDT today, I was watching Live TV just fine.  I even hopped out and poked around the menu a little before I went to bed.  So, I go to bed and come back around 1:30 PM EDT, turn on my TV from a cold boot, and just like that, the channel tiles can't be selected.

I absolutely cannot access TV inputs through any means I can think of since they're not apps, and I cannot even highlight any of the Channel Tiles.  Doing so shows me the tiles and an advert like normal, but hitting OK instantly shoves me over onto the advert — which, funny enough, also works as normal, opening the relevant product and allowing me to open the relevant app if I have it, or download the app if I don't.

I can still select the menu items to the left such as Search and Settings, but the "All Things Food" menu soft-locks the TV until I hit the Back or Home button on my remote since it can't display any tiles for whatever reason.  Everything else there seems to work from this menu, too — I can even access apps (like Fox Nation) through the Search menu just fine.  In addition, AirPlay / Screen Mirroring still works as expected.  It's only the Channel Tiles that can't be selected.

It's also worth mentioning that if I open an advert, or try to open the Food menu, then I come back, my Channel Tiles will either be messed up or have completely vanished.

This is the strangest problem I've encountered so far, and it basically makes my television unusable.  I'd prefer not to reset my TV to its factory defaults — especially if it won't fix the issue.  I've tried opening an app through Search, hard rebooting the TV, and unplugging the TV for a minute and plugging it back in.  Nothing changed anything.  So… yeah.  "Broken TV".  What a treat on this Friday the 13th, innit.

Relevant Media


The Hisense Roku TV Home menu with nothing selected.
(This is not normal behavior.)

  • Stiffbreeze's avatar
    Stiffbreeze
    Newbie
    7 months ago

    Same issue! This is a ridiculous bug. They better fix this immediately 

  • Trey_dogg3's avatar
    Trey_dogg3
    Newbie
    7 months ago

    When I go to home screen I have the selector to choose home,  settings and so on, but when I go over to choose an app I have nothing it will move over to the ad but when I go back it just goes over to the home section. Skips right over the apps. If I do a system restart I have seconds to make a selection otherwise I lose the selector box again. I also tried restoring theme and system update.

  • rogerk55's avatar
    rogerk55
    Reel Rookie
    7 months ago

    We have several Roku model 3941X and starting just now none of them will allow us to select an app from the home screen of the Roku. They are running software version 14.1, updated 10 hours ago. I can search for an app and it streams properly, just can't select the app from the Roku main menu.

  • Stanlivingston's avatar
    Stanlivingston
    Newbie
    7 months ago

    I am having identical issues. With multiple remotes. I have restarted device and remotes  

    Model 4670X - Roku Ultra.
    SN YJ00AM623861

    software V14.1

    device ID KW998A623861

  • jol666's avatar
    jol666
    Reel Rookie
    7 months ago

    not surprised at all!! roku shall continue on their crusade to make everything worse for the user day by day. experiencing the same issue 

    imagine having a tv you could select the inputs on? the bar is so high 

  • Pupsik's avatar
    Pupsik
    Newbie
    7 months ago

    Just started today after an update... What the **bleep** is this All things Food **bleep**? God **bleep**, stop with advertisements **bleep**... The entire menu is one big useless Advertisement BLOCK!!! Tired of this **bleep**.

     

    This helped, thanks...

    I was having this same problem. To fix it I went into Settings > Home Screen > All Things Food > Hide. 
  • RobynV's avatar
    RobynV
    Binge Watcher
    7 months ago

    I was having this same problem. To fix it I went into Settings > Home Screen > All Things Food > Hide.