Issue Tracking Board

[Maikeer]

It seems like the Roku team doesn’t work on weekends.  

Since the Hulu DVR problem began on my Roku Streaming Stick 4K, I have been using the Samsung TV app for Hulu (without error). I also tried the Samsung apps for Netflix, Apple TV+, and Prime Video and liked them more than I expected.  Maybe I will drop my Roku, even though I am used to the interface and think it’s good.  

Also, my Smart TV has a wired internet connection, which is nice.

[yardgirl]

freezing during any recording in Hulu "my stuff"

model 3820R2 - streaming stick 4k

OS ver 14.1

Hulu 6.91 build 0

[tmtorres31]

It seems to have been fixed for me. Watched a couple of recordings and no more freezes. I did nothing to make it work (made no changes).

[wahoo1rox]

Using the Hulu app on my smart TV and none of my recordings are freezing. Def a Roku issue.

[redburger]

Was having the same problem for the last few days. I checked the Hulu app on my TCL Roku TV today and found there was an update. After installing the update it is now reporting the Hulu app as version 6.90 build 0 (prior version). No more freezing while playing My Stuff...

[BigLipsJim]

Always on a recorded program for the past few weeks. Does not appear to happen on live shows.

Model: 4620X Roku Premiere

Software Version: 14.1.4

Build #: 7709-29

GC Version: 12.11.13

Timestamp: 2024-02-02T02:43:14Z

Issue ID: 20-046-243

App & Device Info:

Version Number: 6.91.0

If you require more info please let me know. I'm really hoping this can be fixed soon.

[mistakin]

An update was available for the app. The update rolled back to 6.90. No issues on this version, just 6.91. If you are having issues, try updating the app to the prior version. 

[GeneralZ]

Thank you for posting that.

so far so good.

[cdc43]

2-3-25

Thank you for posting the information about HULU rolling back it's update from 6.1 to 6.0.  I checked Hulu and the update has been rolled back to 6.0 then ran one of my recordings ( the KC chiefs vs Buffalo Bills game) and it played without a glitch. 

Thank you Roku and Hulu for working together to analyze the problem and figuring out the fix.

[Brennanjillian]

My Hulu app is 6.9 and when I check for updates it says the app is up to date. is anyone else seeing this?