Issue Tracking Board

[Rwjtech]

I’m having the exact same issue with my Companion remote and recently purchased Roku Ultra 4k Stream stick.  Activity turns on and off and only volume buttons work 

[RokuMaryEF · Accepted solution]

Hey everyone,

We've noticed some folks are having trouble with their Harmony remotes after the update.

Here's a solution:

1. Go to: Settings > System > Advanced System Settings
2. Select: Control by mobile apps
3. Change "Network Access" to "Enabled"

This should resolve the issue for most users.

Note: We'll mark this post as solved for visibility and as a reference for other users.

If this doesn't fix it, check the Community for similar issues. If you can't find a solution, create a new post and tell us more!

Thanks for choosing Roku! Happy Streaming! 💜

Thanks,
The Roku Community Team

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[MrHank]

Inexcusable for Roku to do this.  No doubt there are countless frustrated Roku users out there.  I almost tossed my Roku and switched to Fire Stick.

[WA2FAST]

Can someone please point me to the release notes for incremental updates for Roku devices?

I noticed last night, my Logitech Harmony Elite remote stopped working for the Roku.  This is the only device in that "activity" on the remote that is controlled via network as opposed to IR.  Anyway, when I noticed this, of course I did the typical reboot of everything with the same results.  After poking around and going through settings to allow control from local addresses on the Roku, it started working again as it always has.  At that time, I was curious as to why that would have changed (that's about as deep in the settings as you can get) and noticed that my Roku said that it was last updated just minutes before... so clearly some Roku update was applied and thus, the network control settings were overwritten or required to be changed with this new update, so it would work again.

I've been looking for update/patch release notes with no avail.  Can some one please point me in the right direction so I can look at the change log?  Thank you!

[JPimp]

Not really a question but a solution.I figured out how to control my Roku stick with my LG magic remote. 

Go into Settings, System, Advanced system settings, Control by mobile apps, Network access, Enable or Permissive options will both work.

Hope this helps.

[SLJ1]

It has been 2 weeks since the first post and you let us know you’re looking into it. Any updates, Roku?

[RodF]

IT WORKED !!!!!! THANK YOU!!!! I have been trying everything. Great to have the Harmony operational again.

[RokuTakashi]

Hi, @JPimp 

Greetings, and welcome to the Roku Community.

We appreciate you for sharing with us the workaround that worked on your Roku device and LG Magic Remote. 

This will help other users in the Roku Community who may be facing the same issue.

If you need further assistance, feel free to reach out to us. We're here to help.

Happy Streaming! 💜

The Roku Community Team.

[RokuTakashi]

Hi, Community users!

Thanks for letting us know about the trouble you've encountered with the LG remote controlling your Roku devices.

We have a solution that seems to fix the issue with many users.

1. Go to: Settings > System > Advanced System Settings
2. Select: Control by mobile apps
3. Change "Network Access" to "Enabled" or "Permissive"

This step has been effective for most users affected by the issue.

Note: We'll mark this post as solved for visibility and reference for other users.

Let us know if you are still having the same issue, and we're here to continue helping you.

Thanks for choosing Roku! Happy Streaming! 💜

The Roku Community Team

[Pblav]

I have a Roku express 4k and I cannot get my Lg majic remote to control the Roku menu. I tried enabling remote access but it still didn’t work.