Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago
Solved

[Solved] Harmony Remote Issues After Update? Try This!

Hey everyone, We've seen some posts about Harmony remotes acting up after the latest update. If you're having trouble, here's a fix that's worked for a lot of folks: Go to: Settings > System > ...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    6 months ago

    Hey everyone,

    We've noticed some folks are having trouble with their Harmony remotes after the update.

    Here's a solution:

    1. Go to: Settings > System > Advanced System Settings
    2. Select: Control by mobile apps
    3. Change "Network Access" to "Enabled"

    This should resolve the issue for most users.

    Note: We'll mark this post as solved for visibility and as a reference for other users.

    If this doesn't fix it, check the Community for similar issues. If you can't find a solution, create a new post and tell us more!

    Thanks for choosing Roku! Happy Streaming! đź’ś

    Thanks,
    The Roku Community Team

    Was this post helpful? click Kudos đź‘Ť

ttmii's avatar
ttmii
Reel Rookie
7 months ago

I have 7 Roku streaming sticks in my house, 4 of which are controlled by Logitech Harmony Hubs.  Two of the 4 have updated to 14.1.4:7708 on 12/13/24.  The 14.1.4:7708 update does not work with the Harmony Hubs, and will only work with the Roku remote.  The previous Roku software versions have worked fine.  All other devices controlled by these Harmony hubs work fine (HDTV, home theater, DVD, Bluetooth)

I’ve tried rebooting the harmony hubs, rebooting the Rokus, power cycle both, and controlling via the Harmony app on my iPhone.   None of the troubleshooting has worked.  Is there a solution for this?

Location

Roku Type

Last Update (as of 12/14/24)

Current Software Version

Works with Harmony Hub Remote

Works with Harmony iPhone App

Works with Roku Remote

Master Bedroom 1

3820R2 – Streaming Stick 4K

12/13/24 2:59pm

14.1.4:7708

No

No

Yes

Recreation Room

3810X – Roku Streaming Stick+

12/13/24 2:34am

14.1.4:7708

No

No

Yes

Master Bedroom 2

3810X – Roku Streaming Stick+

10/18/24 10:27pm

14.0.4:12221

Yes

Yes

Yes

Family Room

3820R2 – Streaming Stick 4K

11/15/24 5:00pm

14.0.4:12221

Yes

Yes

Yes

ttmii's avatar
ttmii
Reel Rookie
7 months ago

FIXED!  Thanks everyone for the comments. I had not yet changed/deleted/reinstalled the Watch Roku activity or the Roku device on my Harmony hubs, nor did I need to. The following change on the Roku’s solved the issue:  Settings > System > Advanced System Settings > Control by Mobile apps > Network access.  Change the setting to “Permissive”.  I can once again control the Roku via the Harmony Hub remotes and the Harmony iPhone app. 

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    6 months ago

    Hey everyone,

    We've noticed some folks are having trouble with their Harmony remotes after the update.

    Here's a solution:

    1. Go to: Settings > System > Advanced System Settings
    2. Select: Control by mobile apps
    3. Change "Network Access" to "Enabled"

    This should resolve the issue for most users.

    Note: We'll mark this post as solved for visibility and as a reference for other users.

    If this doesn't fix it, check the Community for similar issues. If you can't find a solution, create a new post and tell us more!

    Thanks for choosing Roku! Happy Streaming! đź’ś

    Thanks,
    The Roku Community Team

    Was this post helpful? click Kudos đź‘Ť

  • Harpthorn's avatar
    Harpthorn
    Binge Watcher
    6 months ago

    Not worked for me, scan for devices still not detecting Roku streaming stick.

    • Harpthorn's avatar
      Harpthorn
      Binge Watcher
      6 months ago

      My mistake, yes it has worked.

    • gabrieldouglasa's avatar
      gabrieldouglasa
      Newbie
      6 months ago

      Roku14.1.4:7708pdete

       

  • AJA_'s avatar
    AJA_
    Reel Rookie
    7 months ago

    THANK YOU!!!  Glad I found this post.  I was having the same problem and tried everything you originally did to try and make it work.  I couldn't tell if the problem was my Roku 3810x or the Harmony Hub.  Almost was about to give up and resolved to use my Harmony to turn TV and receiver on and then the Roku remote to control everything else.  Found your post, made the change to "permissive" and, voila,  all good now. 

    • MVrider19's avatar
      MVrider19
      Newbie
      7 months ago

      This solution also works for Control4 systems.

  • Philomills18's avatar
    Philomills18
    Newbie
    7 months ago

    Thank you SO MUCH!  Been working on this for 2 weeks thinking it was a Harmony Hub problem.  Logi was no help!  Google search sent me to your post.  Merry Christmas and have a great New Year!

  • tinto's avatar
    tinto
    Newbie
    6 months ago

    Just used this to fix my Harmony Hub controlling my Roku Ultra. I was so frustrated. I assumed it was the hub. Thank you!

  • Panther99's avatar
    Panther99
    Newbie
    6 months ago

    How do i install this update propperly ?

    I have a Samsung Galaxy A14 with android 14?

    Grt Paul 

     

  • davenbuster's avatar
    davenbuster
    Reel Rookie
    6 months ago

    Thanks for the fix! I was pulling my hair out trying to figure out why I was having such bad delays trying to control my Roku Ultra using my Harmony Hub Remote - making it unusable. Went down rabbit hole of trying to fix Harmony (which hasn’t had an update in years).  Changed mobile devices to Permissive on my Roku Ultra and delay is gone. Phew!

  • lmacmil2's avatar
    lmacmil2
    Streaming Star
    5 months ago

    A couple times in the last couple weeks, a program has paused without me touching the remote.  On one occasion, after I paused the program with the (Harmony 650) remote, it started back up on its own.  Both times, I had used the Harmony remote to turn everything on and control the Roku, TV (LG C3) and Denon AVR.  When I use the Roku remote and the remotes from the other components, I haven't experienced this.  Obviously it's a Harmony remote issue but I'm wondering how the Roku could be paused without any input from any remote.

    • JWS9518's avatar
      JWS9518
      Roku Guru
      5 months ago

      Mine occasionally do things like that.  Typically, some type of frequency interference, whether that is due to crowded frequencies or signals from other devices that are close to the frequency the device uses, can cause that, which seems to confuse the Roku.  Not sure there is a solution to it at the moment.  I would think that Roku would need to improve the devices with either hardware or firmware improvements that prevents that type of interference.

    • lmacmil2's avatar
      lmacmil2
      Streaming Star
      5 months ago

      Somewhat glad to hear I'm not the only one who has had this issue.  What's odd to me though is that it never happened with my 4660, which I used the Harmony with almost exclusively.  And didn't happen with the 4802 in the first 7 or 8 months I owned it until I started using the Harmony again.  I guess I'll just live with it.  Thanks.