Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago
Solved

[Solved] Harmony Remote Issues After Update? Try This!

Hey everyone, We've seen some posts about Harmony remotes acting up after the latest update. If you're having trouble, here's a fix that's worked for a lot of folks: Go to: Settings > System > ...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    6 months ago

    Hey everyone,

    We've noticed some folks are having trouble with their Harmony remotes after the update.

    Here's a solution:

    1. Go to: Settings > System > Advanced System Settings
    2. Select: Control by mobile apps
    3. Change "Network Access" to "Enabled"

    This should resolve the issue for most users.

    Note: We'll mark this post as solved for visibility and as a reference for other users.

    If this doesn't fix it, check the Community for similar issues. If you can't find a solution, create a new post and tell us more!

    Thanks for choosing Roku! Happy Streaming! 💜

    Thanks,
    The Roku Community Team

    Was this post helpful? click Kudos 👍

atc98092's avatar
atc98092
Community Streaming Expert
7 months ago

Do you have CEC enabled on your TV and your Roku? I have no issues with my Ultra remote controlling my LG, and it's all via CEC. I have never configured the remote for IR control of the TV. 

I forget how LG labels there CEC function, so you'll need to look it up. On the Roku it's called One-touch play. I don't believe Roku has rolled out an update in the past few days, but perhaps your TV got an update that turned CEC off. 

Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
7 months ago

atc98092 

The OP had has LG remote control the Roku Stick, not Roku remote controlling the LG tv. 

If it's truly a Roku Stick, Cleverof does the Roku Stick have built-in hdmi connector sticking out? Or does it accept a Hdmi cable? It can't be controlled via IR remote, and the LG doesn't have wifi roku commands, it could only control it by internet, IP. 

  • Cleverof's avatar
    Cleverof
    Binge Watcher
    7 months ago

    It is the stick with the built in HDMI connector.  The thing is, it's been working for a couple of years and all of a sudden it doesn't work....that's why I think it was an update gone wrong.

    • Kring67's avatar
      Kring67
      Reel Rookie
      7 months ago

      We are having the same issues and started yesterday no problems prior . 

    • Kring67's avatar
      Kring67
      Reel Rookie
      7 months ago

      Husband unplugged the stick from receiver and then unplugged the power cord from the stick then put all back together plugged it in and started working . Fixed our problem with the remote , no sound , and fast forwarding issues .

      • Cleverof's avatar
        Cleverof
        Binge Watcher
        7 months ago

        Thanks but my issue was caused by the last software update. Roku will fix it eventually. 

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      7 months ago

      Thanks Tivoburkee   I read it backwards. Mea culpa. 😁