The Backdrops and Photostream Apps are not working. When you click on the app(s), it states that the channel has been removed. Tech support not aware. They escalated the issue to a specialist, also not aware. I explained that others in the Community were reporting the same problem today 4/17/25. Ran through the troubleshooting steps I took: Removing the app(s), restarting the ROKU player, then adding the apps back to my home page, but that the same message appears. Tech Support had me click home button 5 times then Back button 5 times to create a tracking issue ID. I gave them the information and then I told them I noted that there were at least 15 to 20 replies with the same issue in the ROKU Community forum. They then wanted to know my internet provider. They also stated that they now have confirmation that there is an issue and were going to escalate the issue further. This is their reply:
From Tech support: I've escalated your case to our Engineering team to review, and you can expect that once we've fixed the issue, your device will update on its own, so there's no need to follow up. This may take some time, but rest assured that your issue will be investigated as quickly as possible. We may reach out to you if our Engineers need more information, so please keep an eye on your email.
