Anonymous Hi, I mainly use the Xfinity app on my Roku Express device. I tried your suggestions of uninstalling and reinstalling the app and performing a restart of the device. Unfortunately, this only works temporarily until the audio/video sync issue resurfaces again. I have also tried all of the suggestions in the official Roku Support articles. It seems that there are no permanent solutions to this problem. Is Roku still aware of and addressing it?
This issue should be fixed now.
Has there been an system or Xfinity app update? I still show 12..0.0 And Xfinity Stream Version 6.13
We had a specific fix gone out for this issue. Don't need a system update for that.
Hi all,
We believe this issue has now been resolved. 🎉
Thanks for your ongoing patience. There is a chance that this issue is not resolved for everyone, but, we're going to go ahead and close this thread now to keep the responses accurate.
If you are still experiencing this issue, check for a system update, and try again. Still seeing an issue? Go ahead and start a new thread, and shoot me a PM.
We're going to go ahead and mark this post as solved. Thanks for reporting this!
Roku Community Team
