Hi djkFlorida,
Thanks for your first post in the Roku Community!
We appreciate you letting us know about the sound issue you are experiencing when playing content with the Xfinity Stream channel. We apologize for the delay in a solution.
We are currently aware and our engineering team has been investigating this issue closely.
In the meantime, please help us with the required details below so we can send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know:
We look forward to your responses and gathering your details.
Best regards,
Mary
This issue has been around for a LONG time, maybe it’s time for a new “team”.
Hi Community users,
Thanks for your patience while we continue to work with the channel partner to investigate the issue you are experiencing with audio sync on the Xfinity channel.
If you have not already, can you please clarify if you are experiencing this issue with live streaming content or with VOD (video on demand) content.
Once we have this information, we will make sure to pass it along to the appropriate team to be looked at further.
Thanks,
Danny
Hi Roku Support,
You must be aware of all the comments on this message forum indicating many of your users are jumping ship and ditching their Roku devices for competitor's systems.
Don't you think that it might be in your best interest to respond to everyone with some kind of update on the progress Roku tech support has made and an expected timeline for when this will be fixed, before you loose everyone?
Please get someone within your company with the technical background and the authority to communicate to your customers providing a time line for the resolution?
After at least 6 months I gave up waiting for a fix from both companies and about 2 weeks ago I tried the fire tv stick 4k and running the Xfinity app. I have not had any audio issues. The product owners from both companies just don't seem to care. If for some reason it is a hardware issue that cannot be fixed by a software update then offer your users some substantial discount on an upgrade once your fix it. You are going to lose a lot of your long time user base now that others are also switching products to get around this issue.
My syncing issue is in streaming live content only. Am also experiencing audio drops of a few seconds and video freezing and going like In fast forward to catch up. Xfinity is aware of all these problems and can’t fix it.
I'm having the same issue with the xfinity app on TCL TV and roku 4K+ streaming stick
Please read through all the previous comments (there are many) that you have been receiving, as you already have your answers.
It's happening on XFinity Streaming App's "Live TV" working through all ROKU devices & TV's. It's not happening with "On Demand" Streaming Apps (ex: MAX, NetFlix, etc.).
Since yesterday, I have experience a slight variation on the sound sync issue... the latest one this morning... where sound was fine... then a moment of no sound... then out of sync sound.... and THEN a quick sound "flicker" (best word I could think of) and THEN the sound went back in sync all by itself! Have had this happen several times.... without doing anything. I would like to think that someone is actually trying to work on it and these are signs that they are at least trying... (but note, that I tend to be an optimist!!!)
