Thanks for investigating the Xfinity sound out-of-sync issue. It’s difficult & frustrating to watch when the audio is out of sync so frequently. I used to be able to hit the back button then resume to force a resync but that’s not always working or only for short periods. (5-15 min.)
Both Digital Output Format and Preferred Streaming Format are set to "Auto". No change when set to Stereo.
No software updates available. Software OS/version 12.0.0 (build 4181-C2)
Roku device model 4800X - Roku Ultra
sn: X01000XT6F7J, device ID S02A20DT6F7J
GC Version 9.1.120
ID 7J-181-636
Happens on all channels l watch in Xfinity Stream App, Version 6.11: build 0
Steps to reproduce the issue you are seeing: Choose xfinitystream App via shortcut button on remote/Live TV/Favorite Channels
Hi ravensrku,
Welcome to the Roku Community!
Our team has continued investigating the issue and is hoping to have a further resolution soon.
Rest assured that I have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.
We appreciate your patience in the meantime.
Best regards,
Mary
