Hi @Arundel,
Thanks for your first post in the Roku Community!
We understand that you are having a sound out-of-sync issue with the Xfinity channel. We're sorry for the inconvenience this has caused.
Please be advised that we are currently aware and our engineering team has been investigating this issue closely. Rest assured once more information is available I'll be sure to update this Community thread.
In the meantime, please help us with the required details posted in my previous post so we can send additional information for the investigation to our engineering team.
We prioritize resolving this as soon as possible and ask that you bear with us as we manage this issue.
Best regards,
Mary
Thanks for investigating the Xfinity sound out-of-sync issue. It’s difficult & frustrating to watch when the audio is out of sync so frequently. I used to be able to hit the back button then resume to force a resync but that’s not always working or only for short periods. (5-15 min.)
Both Digital Output Format and Preferred Streaming Format are set to "Auto". No change when set to Stereo.
No software updates available. Software OS/version 12.0.0 (build 4181-C2)
Roku device model 4800X - Roku Ultra
sn: X01000XT6F7J, device ID S02A20DT6F7J
GC Version 9.1.120
ID 7J-181-636
Happens on all channels l watch in Xfinity Stream App, Version 6.11: build 0
Steps to reproduce the issue you are seeing: Choose xfinitystream App via shortcut button on remote/Live TV/Favorite Channels
Hi ravensrku,
Welcome to the Roku Community!
Our team has continued investigating the issue and is hoping to have a further resolution soon.
Rest assured that I have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.
We appreciate your patience in the meantime.
Best regards,
Mary
