Anonymous Hi, I mainly use the Xfinity app on my Roku Express device. I tried your suggestions of uninstalling and reinstalling the app and performing a restart of the device. Unfortunately, this only works temporarily until the audio/video sync issue resurfaces again. I have also tried all of the suggestions in the official Roku Support articles. It seems that there are no permanent solutions to this problem. Is Roku still aware of and addressing it?
This is an Xfinity app issue and occurs on other streaming devices. There are tons of blogs about it and Xfinity doesn't seem to worried about getting it fixed. Other channels/apps on Roku are perfect and stay synq'd. As soon as I'm out of my current deal with Xfinity I'm moving to another service.
Update. This used to only happen on 1 Roku soundbar. I returned that and now have 3 of the 4k sticks. Pleased with the performance BUT since an update all of them now have the sync issue in the Xfinity Stream app. I have narrowed it down to it happens when live tv goes to a commercial. It then gets out of video/audio sync. Only way to restore it is to exit and go back in.
I noticed an occasional stutter in the video and the audio does not. This appears to be the moment it goes out of sync. The more it happens the further out of sync it gets. To reset you have to back out of the channel and reselect it. Happens multiple times per hour. This is an app specific issue the developer must fix. Good luck with that since they are probably associated with Comcast. They probably think we are just lucky enough not to have to use their equipment regardless of it's performance.
I have had this same problem for months now, both with 11.5 and 12 RokuOS. I have posted this in the Xfinity forum and they pointed it back to a Roku issue. I have a hard time believing its been a Roku issue this long without a fix, especially with a recent update from Roku.
What is the status of a fix?
Here is my post on the Xfinity forum: https://forums.xfinity.com/conversations/xfinity-stream-website/sound-issues-with-app-on-roku/644b1f28b9339b2013e955b1
Like someone else stated, this only starts when a commercial is playing, the video pauses for 2sec while the audio keeps on going. Only way to fix it is to exit back to the Xfinity guide and select the channel again.
Hi GaJoe,
Thanks for the posts regarding the issue you are experiencing with the Xfinity Stream channel.
if you are still experiencing an issue with the Xfinity Stream channel, the sound is out of sync. Please help us with the required details from my previous post so we can send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know.
We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.
Best regards,
Mary
xfinity has a monopoly on cable, thanks to Congress of the USA.
