Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago
Solved

[SOLVED] The Roku Channel crashes and goes back to the shows home page

Hi Community users, Update Resolved We're pleased to inform you that the issue with The Roku Channel playback issue has been resolved. We are receiving reports from users who repeatedly retur...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    2 years ago

    Hi Community users,

    We believe this issue has been resolved for most users, if not all of them, thus in the interest of maintaining order, we will close this discussion now.

    If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

    This discussion will be closed and this post will be marked as solved. We appreciate your patience, and we also thank everyone who reported this.

    Happy Streaming! 💜

    Best regards,
    Roku Community Team

Mack1993's avatar
Mack1993
Newbie
2 years ago

Why is the roku channel on all of my devices not playing the full episodes.  It will start an episode and then after a commercial plays, it goes back to the shows home page . You can't start watching form where it left off. Even when you restart the episode,  after a commercial plays, it backs out to the shows and episodes page. Why is this happening? 

BeepsterH's avatar
BeepsterH
Reel Rookie
2 years ago

I have a Roku stick in one room and a Roku TV in another. I was watching a movie on the Roku Channel app when it kicked to the title screen on its own. I tried restarting the movie and it circled for a second and return to the title screen. I tried playing another show and it did the same thing.

I updated the Roku Channel app, restarted the Roku, removed the app and re-download it. Nothing worked. Other apps like Peacock and YouTube work as normal. So I tried watching the Roku Channel on the Roku TV in the other room...same experience. Nothing will play on the Roku Channel app at all. 

We have Fiber internet with great signal so that isn't the problem.  Plus all the other apps work as they should. 

What can I do to fix this issue?

 

 

  • 73DD's avatar
    73DD
    Newbie
    2 years ago

    I am having the same problem.

  • Xyelia's avatar
    Xyelia
    Reel Rookie
    2 years ago

    My mum and I are both having issues with the Roku Channel. It will play a show for a few minutes and then stop and won’t play anything. Ours are both smart TVs (different towns). 

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Community users,

      Thank you for reporting this issue to the Roku Community!

      We understand that you are having issues with the Roku Channel. We're happy to help. We would recommend the basic troubleshooting sequence below:
       
      1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
      2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
      3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
      Additionally, you can refer to this support article on how to resolve a channel playback issue. Let us know if you have further inquiries.

      All the best,
      Janadee
      • Xyelia's avatar
        Xyelia
        Reel Rookie
        2 years ago

        My mum and I have both done all these things starting from 9pm (Central) last night and again this morning. Nothing has fixed the issue. 

  • kalaivaani's avatar
    kalaivaani
    Newbie
    2 years ago

    I am having this issue as well, using a TCL Roku TV (43S435-CA). Reinstalling the Roku Channel app and restarting the TV does fix it, but only temporarily- it's re-occurred three times in the past two days.

    • nielsencl's avatar
      nielsencl
      Binge Watcher
      2 years ago

      To User who reinstalled and it fixed it, but not for long:

      Yeah, you have confirmed that the proposed fix is NOT working.

      Thanks.

      P. S. Ok, I see now that if you try to "reply" to another user's post, it just gets added on as another general reply. Not really like you would expect...

       

  • nielsencl's avatar
    nielsencl
    Binge Watcher
    2 years ago

    This is a "workaround" that is working for me and not a fix:

    When this happens, click on the "resume" or "start from beginning" and right away start clicking on the "REV" or "FF" key of your remote. You may have to do this a few times, but for me I can generally break out of the lockout.

    You will probably have to FF to where you got bumped out, but at least you can continue watching the content.

    Well, you can continue to watch for some period of time. I seem to have this happen a number of times before I can watch an entire movie.

    This bug MAY be related to the ROKU ad serving system, but I cannot tell if that's the case or not.

     

    Good luck,

    Christian