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RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

[SOLVED] The Roku Channel and other services are experiencing a service interruption.

Hello Roku Community,

Final update 9:51pm PT
The majority of Roku services are now up and running. We thank you for your patience. This issue is now resolved, although some services may be continuing to stabilize. Please post a new thread if you are still experiencing any issues.

Update 9:30pm 
We are happy to announce that some services are being restored and encourage you to try again if you're still experiencing issues. We'll update again once all services are completely restored.

Update 9pm
We are working to restore service and encourage you to try back soon. In some cases, restarting your Roku device may restore some services. Next update at 9:30pm PT.

Update 8:30pm 
We are working to reroute traffic to available servers. Restarting your Roku device may allow you to gather new home screen tiles. If you are unsure of how to restart your Roku device and are unable to see the side-navigation, just unplug your device for a moment and plug it back in.

Update 8:26pm 
Our contact center has closed for the evening. If you'd like to be notified when services are back online, please use the Subscribe feature on this thread.

Sun Apr 28th 8pm 
Please be aware of a service interruption impacting streaming on The Roku Channel. Some Roku devices may be unable to activate, update, and add new channels.

If you are trying to activate a Roku device, update Roku device, or add a new channel, we would recommending to please try again later.

We're going to go ahead and close this thread as we won't have any new information to share until service is restored. We'll update this thread every 30 minutes.

Fixed
  • RokuAustin's avatar
    RokuAustin
    2 years ago

    Final update 9:51pm PT

    The majority of Roku services are now up and running. We thank you for your patience. This issue is now resolved, although some services may be continuing to stabilize. Please post a new thread if you are still experiencing any issues.

43 Replies

Replies have been turned off for this discussion
  • Sissy1071's avatar
    Sissy1071
    Newbie
    2 years ago

    Thank you I was losing my mind trying to figure out what was wrong with my Roku really really wanted to finish watching our next episode of Spiderwick Chronicles with my niece our nightytime ritual. 

    • Dendel's avatar
      Dendel
      Newbie
      2 years ago

      Thanks everyone. I was ready to toss Roku out the window.  This has happened a few times and I never saw posts like this. Happy to hear others are out.  I just have no TV now. 

  • Fordbm's avatar
    Fordbm
    Newbie
    2 years ago

    Mine won't load anything .  Do we have an estimated time it will be fixed?

  • Huh1's avatar
    Huh1
    Newbie
    2 years ago

    My Roku suddenly said "Failed to Load Content.  Press okay to reload."  And it doesn't.  I've pulled all wires and waited.  Same situation.  Is this another part of your service interruption?

  • RokuAustin's avatar
    RokuAustin
    Community Manager
    2 years ago

    Sun Apr 28th 8pm PT
    Please be aware of a service interruption impacting streaming on The Roku Channel. Some Roku devices may be unable to activate, update, and add new channels.

    If you are trying to activate a Roku device, update Roku device, or add a new channel, we would recommending to please try again later.

    We're going to go ahead and close this thread as we won't have any new information to share until service is restored. We'll update this thread every 30 minutes.

    Please choose the Subscribe button in the top right-hand menu, you'll get an update once this issue has been resolved. We currently do not have an ETA and we apologize for the inconvenience. 

    Next update 8:30pm PT

    • RokuAustin's avatar
      RokuAustin
      Community Manager
      2 years ago

      Hello Roku Community,

      Update 8:26pm PT
      Our contact center has closed for the evening. If you'd like to be notified when services are back online, please use the Subscribe feature on this thread.

      Update 8:30pm PT
      We are working to reroute traffic to available servers. Restarting your Roku device may allow you to gather new home screen tiles. If you are unsure of how to restart your Roku device and are unable to see the side navigation, just unplug your device for a moment and plug it back in.

      Next update 9pm PT.

      • RokuAustin's avatar
        RokuAustin
        Community Manager
        2 years ago

        Update 9:00pm PT
        We are working to restore service and encourage you to try again soon. In some cases, restarting your Roku device may restore some services.

        Next update at 9:30pm PT.