Issue Tracking Board

[mGol]

That does not resolve the problem.  Unplugging the TV and plugging it back it does not resolve the problem.  If I am on a over the air channel it does tell me what the program is but it does not do this in the TV/Streaming guide of the Live TV app.  I can not tell you what version of the Live TV app it is since it is one of the few apps on the Roku TV that doesn't have a way to show a version number.  The network connection is working and it does show the streaming schedule in the TV/Streaming guide.  I verified that it also has the correct zip code int he system settings.

[RokuCarly]

Thank you for the added information, @mGol!

In this case, we will request additional reinforcement from our relevant team for further review. Kindly provide us with the following details below so we can create a report ticket effectively:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• If possible, send us a photo for reference and your current zip code.

We'll be anticipating your response!

Best regards,
Carly

[mGol]

Current zip code: 93117

[A-Aron_Now]

I am having the same issue since yesterday. 
I have tried restarting the tv multiple times. OTA guide is the only thing not working.

Model: J105X - Roku Tv

Serial Number: X02100LKS1U7 (SOMKH28KS1U7)

GC Version: 10.5.39

Time Stamp: 2024-01-13T00:31:21Z

Issue Id:U7-017-311

[A-Aron_Now]

[Planet]

I have the same problem.  Where do we go for help?

[RokuJechealR]

Hi @mGol @A-Aron_Now,

Thanks for the response!

Please note that we have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

Your patience and understanding in the meantime are much appreciated.

All the best,

Chel

[RokuJechealR]

Hi @Planet,

Thanks for reaching out to us here in the Roku Community!

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• If possible, send us a photo for reference and your current zip code.

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

All the best,

Chel

[mGol]

The TV/Streaming guide on my RokuTV started working again this evening.

[RokuMary-F]

Hi @mGol,

Thanks for the update regarding the issue with the Roku Live TV.

We're glad that your issue is resolved. Feel free to contact us for further queries.

We appreciate you again posting in the Roku Community. Happy Streaming!


Best regards,
Mary